Team Leader

Are you ready to lead and motivate a dynamic team? We're looking for an experienced and driven Team Leader to join our distribution team and help drive success. This role will report to the Warehouse Manager, ANZ.
CooperVision ANZ, with offices in Sydney and Adelaide, consolidates into the Asia-Pacific region. ANZ revenues in 2023 exceeded USD 45 Million, with a track record of delivering strong growth and profitability, and a market leadership position in the soft contact lens category in Australia and New Zealand. This is a hands-on, on-the-floor role supporting the Warehouse Manager/Receiving Inventory Manager in problem-solving, planning and providing support across the Warehouse.

The role is to lead and manage a team of operators and will report to the Warehouse Manager or the Receiving /Inventory Manager. The role will drive the department, and provide leadership, motivation, and control of the KPIs to reach the targets of the department. The team will perform a range of warehouse duties. You will also include actioning various data transactions within the warehouse ERP and WMS, along with this there will be hands-on warehouse operational duties.

Are you ready to lead and motivate a dynamic team? We're looking for an experienced and driven Team Leader to join our distribution team and help drive success. This role will report to the Warehouse Manager, ANZ. CooperVision ANZ, with offices in Sydney and Adelaide, consolidates into the Asia-Pacific region. ANZ revenues in 2023 exceeded USD 45 Million, with a track record of delivering strong growth and profitability, and a market leadership position in the soft contact lens category in Australia and New Zealand. This is a hands-on, on-the-floor role supporting the Warehouse Manager/Receiving Inventory Manager in problem-solving, planning and providing support across the Warehouse.

**Knowledge, Skills and Abilities**:

- Live the CV core values - Dedicated, Inventive, Partners and Friendly
- An experienced leader who enjoys training, motivating, and encouraging team members to perform at their best
- Strong communication (written and verbal) skills with the ability to build rapport and credibility quickly across various stakeholders for effective collaboration
- Proficient PC skills in the Microsoft Office suite
- Motivated individual with a great eye for detail
- Demonstrate team player with strong interpersonal skills and an engaging leadership style
- Excellent time management skills and ability to multi-task with competing priorities
- Resolution and results-focused, self-motivated, and can prioritise and problem-solve efficiently.
- Strong commitment to safety and knowledge of WH&S policies and related experience preferred
- Ability to alternate between shifts and start/finish times and work independently as well as part of a team
- Flexible 'hands-on' approach and not afraid of hard work

**Work Environment**:

- Warehouse environment with some light physical effort necessary to perform the job, will include prolonged standing
- Diverse and collective workforce

**Experience**:

- 3+ years' experience in warehouse operations, logistics, or supply chain management
- Demonstrated knowledge and skills as a team leader/supervisory role in managing people
- Experience and solid understanding of warehouse procedures, best practices and KPIs
- Experience with WHS/ERP system highly regarded (JD Edwards, Oracle)

**Education**:

- Minimum High school diploma or equivalent
- Formal education or certifications in Warehousing/Logistics/Supply chain Operations

**Essential Functions & Accountabilities**:

- Determining training needs, coaching, and guiding staff through more meaningful conversations.
- Conducting team meetings every month, (at least) one-on-one catch-up meetings with each team member.
- Setting objectives, holding regular formal or informal performance reviews, carrying out annual performance reviews, and ensuring support required to achieve goals is provided.
- Steering team engagement, putting the appropriate action plan in place to maintain a high level of engagement, and knowing the team members through more individualised relationships.
- Taking timely ownership of HR issue resolutions for absenteeism, behavioural and performance issues, and escalating HR issues timely for awareness and visibility.
- Actioning various data transactions within the warehouse ERP and WMS, along with this there will be hands-on warehouse operational duties.
- Ensuring an appropriate level of engagement with internal customers, including investigating customer complaints when needed to lead to the successful conclusion of root cause identification.
- Ensuring service levels (KPI) are maintained and where possible exceeded in compliance with departmental targets.
- Role modelling and being the ambassador of the CVI code of conduct and values
- Leading CI initiatives with team members in partnership with the CI team, including analysing and collecting