Service Manager

2 weeks ago

Canberra, ACT, Australia Findstaff Full time

**About Us**:
**Our client and their requirements**:
Our client a leading Canberra based business with a wonderful history and a number of successful sites. We are currently sourcing a committed and resourceful individual to join their team as a Sevice Manager in a central site.

**The role**:
On offer is a well experienced and details focussed Service Manager for a successful high end/luxury automotive service department.

You need to share a passion for quality cars and be focussed on satisfying the requirements of, and building relationships of the customers through your remarkable service and aftersales support.

**Your core duties & responsibilities will include**:

- Accountable for all Service Department administration, reporting & management
- Accountable for customer-satisfaction measurements & warranty compliance.
- Achieve above benchmark CSI results in-line with the manufacturer's expectations and guidelines.
- Develop and maintain excellent service levels with existing customers.
- Building trust and rapport with lapsed Customers to encourage them to return for future servicing and repairs.
- Driving continuous growth of profitability of the department and ensuring efficiencies are maximised.
- Controlling and managing departmental budget.
- Managing and mentoring team members in order to develop skills and competencies.
- Working with your team members to ensure that service levels on repairs & timings are reached without delay.
- Recruit, select and onboard future team members.
- Effectively engaging with and building relationships with the other departments.
- Fostering and maintaining relationships with the manufacturer's employees.
- Assisting Advisors & Technicians to achieve their labour sales and parts objectives.

**What you will need to succeed**:

- Previous Service Management experience in a dealership
- Exceptionally strong team leadership experience and driving customer satisfaction through high quality customer service.
- Computer literacy with experience in Automotive DMS systems
- Remarkable customer service skills
- Outstanding and professional personal presentation
- Manual driver's licence is mandatory

**About You**:
You're extremely detail orientated and have a drive to perform. You'll be able to demonstrate:

- You have proven written and oral communication and interpersonal skills including demonstrated ability to build and sustain positive relationships with all stakeholders.
- Disciplined with remarkable organisational skills to meet targets and purpose.
- Reputation for effectively driving and mentoring team members and encouraging a collaborative atmosphere.
- Effective and efficient use of time to ensure a productive workflow.

**What's on offer**:
A fantastic opportunity to be part of an inclusive team to progress your career to the next level.

Generous remuneration and an attractive commission structure negotiated on experience.

The ability to grow your career and work with one of Canberra's highest quality and best known dealerships.

**What you need to do now**:

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