Service Manager

2 weeks ago

Canberra, ACT, Australia beBeeEnterprise Full time $120,000 - $170,000
Job Description

We are seeking a seasoned IT professional to fill the role of Enterprise Service Manager. As a key member of our team, you will be responsible for managing and delivering high-quality services to our clients.

Key Responsibilities

Lead Service Delivery Teams: Lead service delivery teams in delivering what is defined and outlined in service contracts on accounts of varying complexities.

Client Relationship Management: Interface directly with the client IT organizations and take primary responsibility for maintaining/developing the client relationship and ensuring client satisfaction.

Technical Support: Serve as the link between delivery resources and client organization for technical, service, and vendor issues, and identifies opportunities for continuous improvement.

Required Skills and Qualifications

Technical Expertise: Proven experience in architecting and supporting sales of workplace solutions spanning underlying cloud infrastructure, enterprise mobility, and security.

ITIL Experience: Experience in an ITIL or ITSM managed environment and familiarity with ITIL best practices.

Microsoft Certifications: Microsoft Certification - Microsoft 365 Certified in one or more areas - Enterprise Administrator, Messaging Administrator, or Teamwork Administrator.

Education Background: A Bachelor's degree or equivalent in computer science, computer engineering, management information systems, or a related field.

Benefits

Professional Growth: Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications).

Global Access: Real-time access to technical and skilled resources globally.

Career Advisor: Dedicated career advisor to encourage your growth and engage with coworkers genuinely interested in you.

Other Benefits

Work-Life Balance: Enjoy a great place to work, where you can lift, mentor, and guide others while leaning on their expertise.

Limitless Learning: Take advantage of limitless learning opportunities and ambitious growth in return.

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