Network Officers

4 days ago

Gold Coast, Queensland, Australia Kinetic Full time

Overview
Network Officers - Gold Coast role at Kinetic
Location: Molendinar or Coomera depots, Gold Coast.
Network Officers play a critical front-line role in customer service, revenue protection, transport information, and passenger and driver safety.
You will engage with diverse audiences, including school children, and navigate various scenarios that require quick thinking and empathy with a customer-service approach.
You will travel on the bus network and provide a presence at bus stops and transport interchanges.
You will work with a partner in a team of 25 and wear a uniform that includes a body camera.
This role operates on a rotating roster including day and afternoon shifts, with some weekend work.
This is a permanent full-time position.
Four positions are available.
Responsibilities
Provide high-quality customer service and assistance to passengers travelling on local services and the broader Translink network
Educate customers about the use of ticketing products and the Translink network
Participate in community engagement programs or activities
Checking customers have paid for the service
Issuing Penalty Infringement and Warning Notices
Enhance passenger and driver safety by maintaining a visible presence onboard bus service
Complete daily reports on activities and incidents
Skills and Attributes
Excellent communication skills and ability to build rapport
The ability to remain calm in tense situations and exercise good judgment
Conflict resolution skills and the ability to de-escalate and resolve situations
Teamwork
Well-presented, polite and courteous
Assertive and able to ask customers
Ability to follow set procedures and policies
Ability to work with minimal supervision
Ability to write reports
Requirements
Shortlisted candidates will be required to pass medical and psychological pre-employment testing and police background check.
Employment details
Employment type: Full-time
Seniority level: Entry level
Number of positions: 4
Shifts: Rotating roster including day and afternoon shifts, with some weekend work
Depots: Molendinar or Coomera
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