Customer Care
2 weeks ago
**The Company**
A rare opportunity has become available to join a global FMCG market leader. This iconic brand is constantly at the front of their field and has been experiencing significant growth with the launch of a new range of products. With offices in the Wantirna area this is a fantastic role for a hands on and process orientated Customer Care Representative.
**The Role**
Reporting to the Customer Service Manager, this role will see you looking after:
- Primary point of contact for customers - both internal and external
- Day to day management of orders and taking ownership of related logistics requirements
- Processing queries, returns and order status through CRM
- Trouble shooting product issues
- Proactive calls to consumers to follow up on order satisfaction, assess and improve their user experience and upsell products.
- Working with the sales team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
- Handle stock availability and pricing enquirers as required.
**Preferred Experience**
- Experience working within the consumer goods/logistics/distribution sector preferred
- Previous order processing & problem-solving experience
- Experiencing handling a high volume of enquiries
- Exceptional communication and customer service skills
- The ability to multi-task and prioritise
- Team player who is committed to their customer service career
-
Customer Care
2 weeks ago
Melbourne, Victoria, Australia Southern Metropolitan Cemeteries Trust Full time**ABOUT US**:We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference....
-
Customer Care
2 weeks ago
Melbourne, Victoria, Australia Kingswim Full timeFree access to YMCA gyms & pools across Victoria- Regular rostered working hours on a flexible schedule- On the job training alongside experienced colleagues- Free parking & coffee machine onsite- So much more than a job - make a long-lasting impact on children, families, and the community- Learn valuable leadership skills - lay the foundations of your...
-
Customer Care
2 weeks ago
Melbourne, Victoria, Australia Stockland Full timeThis Customer Care role is an exciting customer facing role in our busy Stockland Point Cook Shopping Centre.Based on our customer care desk, you will be tasked with providing superior customer service as well as support to the centre management team.**Key Responsibilities**- Address diverse customers' needs and values and provide an exceptional service to...
-
Customer Engagement Associate
2 weeks ago
Melbourne, Victoria, Australia Homage Care Full time**The role**:As the Customer Engagement Associate, you will maintain and nurture our current customer relationships to ensure ongoing satisfaction, retention and growth. This is an entry level role and perfect for someone looking to build their career**You will**- Build and maintain contact with our clients to ensure exceptional customer experience;- Assist...
-
Care Professional
2 weeks ago
Melbourne, Victoria, Australia Hazel Home Care Full timeNorth Melbourne- Care Professional**Who am I?**I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to add...
-
Care Professional
2 weeks ago
Melbourne, Victoria, Australia Hazel Home Care Full timeSouth East Melbourne- Care Professional**Who am I?**I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to...
-
Care Manager
2 weeks ago
Melbourne, Victoria, Australia Hazel Home Care Full timeNorth Melbourne- Care Manager - Melbourne**Who am I?**I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to...
-
Care Manager
2 weeks ago
Melbourne, Victoria, Australia Hazel Home Care Full timeSouth East Melbourne- Care Manager - Melbourne**Who am I?**I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am...
-
Customer Care Advocate
2 weeks ago
Melbourne, Victoria, Australia beBeeCare Full time $93,000 - $110,000Job DescriptionWe are seeking a compassionate and skilled professional to join our team as a Customer Care Advocate.As a Customer Care Advocate, you will play a vital role in guiding customers through their care journey, building trusted relationships, and delivering safe, person-centred care.Key responsibilities include:Conducting onboarding assessments and...
-
Care Coordinator
2 weeks ago
Melbourne, Victoria, Australia Omni-Care Full timeAre you looking for a career where you can make a difference and support those in need? Omni-Care is a family owned business providing home care supports to people who are elderly or who have a serious medical condition. We are looking for proficient and energetic schedulers to come join our team. When you come to work with us you will be joining a company...
