Sap Service Delivery Manager

2 days ago

Perth, Western Australia Infosys Full time

SAP Service Delivery Manager 2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from InfosysInfosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an Al-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description:Location – Perth, AustraliaVacancy address : 37 St Georges Terrace, Perth WA 6000Industry: Information & Communication Technology (ICT)Occupation: Software EngineerJob Designation: SAP Service Delivery ManagerSalary: 150,000 to 170,000 AUDJob DescriptionWe are looking for an experienced SAP Service Delivery Manager with a strong background in SAP program and support management to lead and oversee the delivery of SAP services for our client.
With over 15 years of experience in SAP and at least 5 years in a delivery or support leadership role, the ideal candidate will bring deep expertise in SAP operations, stakeholder engagement, and service excellence.Skillset Requirement:Minimum 15+ years of experience in SAP with at least 5 years in a delivery or support management role.Proven track record in managing SAP support operations in an onsite-offshore model.Solid grasp of ITIL processes (Incident, Problem, Change Management).
Strong stakeholder management, leadership, and communication skills.Experience working in multi-vendor and multi-geography delivery environments.PMP/ITIL certification is a plus.JD as below:A seasoned SAP program manager with 15+ years of experience in project / program management.Should have experience / expertise in at least one SAP functional or technical area with relevant SAP certification and should be well versed with SAP eco system and roadmap.Serve as the primary onsite point of contact for client stakeholders for SAP support services.Manage and govern daily operations of SAP BAU support including incident management, service requests, problem management, and minor enhancements.Ensure adherence to agreed SLAs and KPIs, track and report performance metrics.Coordinate between client teams, offshore delivery teams, and third-party vendors.Lead and participate in regular status meetings, governance reviews, and performance reporting.Escalate critical issues appropriately and ensure timely resolution.Maintain resource utilization and workload balancing across modules and support streams.Drive improvements in processes, documentation, and knowledge management.Support audits and compliance activities as per client and regulatory requirements.Manage team performance, mentoring, and knowledge

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