Senior SAP Delivery Manager Position

3 days ago

Perth, Western Australia beBeeDelivery Full time $150,742 - $171,215

Job Overview

We are seeking an experienced Senior SAP Delivery Manager to lead our delivery teams in providing high-quality support services to our clients. The ideal candidate will have a strong background in SAP program management, with experience in managing daily operations of SAP BAU support, including incident management, service requests, problem management, and minor enhancements.

Responsibilities

  • Manage and govern the daily operations of SAP BAU support, ensuring adherence to agreed SLAs and KPIs.
  • Coordinate between client teams, offshore delivery teams, and third-party vendors to ensure seamless collaboration and communication.
  • Lead and participate in regular status meetings, governance reviews, and performance reporting to ensure timely resolution of critical issues.
  • Maintain resource utilization and workload balancing across modules and support streams to optimize team performance.
  • Drive improvements in processes, documentation, and knowledge management to enhance overall efficiency and effectiveness.
  • Support audits and compliance activities as per client and regulatory requirements.

Requirements

  • Minimum 15+ years of experience in SAP with at least 5 years in a delivery or support management role.
  • Proven track record in managing SAP support operations in an onsite-offshore model.
  • Solid grasp of ITIL processes (Incident, Problem, Change Management).
  • Strong stakeholder management, leadership, and communication skills.

Educational Requirements

  • Bachelor's degree in information technology, Engineering, or a related field; master's degree preferred.

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