Senior Claims Service Expert

2 weeks ago

Hobart, Tasmania, Australia Bebeeclaims Full time

Job Description
As a Senior Claims Service Consultant, you will play a vital role in our growing team. Your primary responsibility will be to identify and review claims that do not fall within the scope of policies, ensuring accurate outcomes.
You will liaise with stakeholders to discuss dispute resolutions and prepare documentation as required. Developing customer relationships and delivering exceptional service experiences are also key aspects of this role.
In addition, you will maintain knowledge of insurance guidelines, legislation, and regulations, recommending policy changes for continuous improvement and compliance.
Required Skills & Qualifications
Demonstrated experience in complex customer service environments
Ability to optimize business value by delivering high-quality services and positive customer experiences
Possess technical knowledge of relevant insurance lines and associated legislation
High attention to detail and technical proficiency with systems, software, databases, and communication tools
Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities
What's On Offer
As a member of our team, you can expect a supportive and open-minded environment that prioritizes customer outcomes. We offer flexible working arrangements, access to on-demand learning resources, and a range of benefits to support your work-life balance and career development.
About Us
We care about everything that makes you, you. Our workplace values diversity and inclusion, celebrating the unique perspectives and talents that each individual brings. We're committed to fostering an environment where everyone can thrive, grow, and contribute to our collective success.

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