Library Service Coordinator

1 day ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $58,855 - $62,292
Job Title: Library Service Coordinator

We are seeking a highly skilled and experienced Library Service Coordinator to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading day-to-day operations of our library service desk/branch.

The successful candidate will be responsible for supervising staff, providing guidance on customer service standards, and implementing programs and activities that promote a positive and inclusive environment.

Key Responsibilities:
  • Supervise and lead a team of librarians and support staff to deliver high-quality services to customers.
  • Provide expert advice and guidance on customer service standards, policies, and procedures.
  • Develop and implement programs and activities that promote literacy, lifelong learning, and community engagement.
  • Maintain accurate records and reports on customer interactions, staff performance, and program outcomes.
Requirements:
  • Minimum 3 years of experience in a similar role with a strong background in customer service and team leadership.
  • Tertiary qualifications in Library and Information Services or a related field.
  • Demonstrated ability to work effectively in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
What We're Looking For:
  • A motivated and enthusiastic individual who is passionate about delivering exceptional customer service and promoting a positive work culture.
  • An innovative thinker who can develop and implement new programs and activities that engage the community.
  • A collaborative leader who can work effectively with staff, stakeholders, and customers to achieve common goals.


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