Customer Service Officer

The Queensland Government Customer and Digital Group's (QGCDG) focus is to grow a thriving digital economy in Queensland, and enable more responsive, simple, and effective services for all Queenslanders. They provide strategic and policy leadership for Queensland Government on digital, customer experience and service delivery matters. They also support agencies with design management, capability development, corporate shared services, and customer service channels. CITEC Integration and Enabling Technologies, part of QGCDG, leads the design, procurement and management of key ICT assets and services including data centres, networks, compute and storage infrastructure and essential ancillary services for the Queensland Government including whole-of-Government cyber security, cloud connectivity and internet access and peering.
The role of Customer Service Officer is located within our Information Brokerage team under Integration and Enabling Technologies. Information Brokerage provides information services through electronic service delivery, delivering more than two million transactions annually. With over 500 different information searches servicing over 10,000 active clients.
As a Customer Service Officer, you will play a pivotal role in responding to, assessing, and answering customer enquiries. Assisting customers with the use of our system and answering questions to allow our customers to achieve quality and timely outcomes.
This role requires an analytical and solutions-oriented mindset, excellent stakeholder management skills, an ability to communicate effectively, and negotiate and influence accordingly.
The work you do has a ripple effect far beyond your immediate role. When you join Queensland Government Customer and Digital Group (QGCDG) you become a part of a passionate and dedicated team that is committed to making a positive impact on the lives of our citizens through digital innovation. Together, we are shaping a more connected, accessible, and inclusive Queensland for all.
This is a high-impact role for an experienced customer service officer with a focus on improving customer experience at every touch point.
You will have strong analytical skills with the ability to manage multiple contact channels, navigate systems and knowledge articles and provide accurate and timely information to customers and internal stakeholders using excellent communication and interpersonal skills.
You will demonstrate probity and professionalism through effective organisational, communication and interpersonal skills and uphold behaviours aligned to QGCDG's values of Customers First, Ideas into Action, Unleash Potential, Be Courageous and Empower People.
If you want to work with the backing of a values-led team and a supportive leadership group, committed to excellence in business partnering, then you're in luck Detailed information about the responsibilities and requirements of the role can be found in the
Role Description attached to this advert.By joining CITEC Integration and Enabling Technologies, you will work within an agile, fast-paced, challenging, and supportive environment where every team member plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**: - Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development.Engage in a culture of collaboration, and be part of a forward-thinking, dynamic environment that values innovation and fosters belonging and equality.
If you think you are well suited to this role, we invite you to APPLY NOW
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.