Duty Manager

2 weeks ago

Melbourne, Victoria, Australia At Full time

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About the role
As a Duty Manager at Loop Roof you will play a crucial role in ensuring the smooth and efficient operation of this thriving hospitality establishment in the heart of Melbourne's vibrant CBD.
Reporting to the Venue Manager, you will be responsible for overseeing and coordinating all front-of-house activities, ensuring exceptional customer service and an exceptional experience for our guests.
What you'll be doing
Manage the daily operations of the bar and other front-of-house areas, ensuring all customer needs are met with efficiency and professionalism
Oversee and support the work of the front-of-house team, including hosts, servers, bartenders and other customer service staff
Respond to customer inquiries and complaints, resolving issues swiftly and diplomatically
Ensure compliance with all relevant health, safety and licensing regulations
Assist with staff scheduling, training and development to maintain high standards of service
Collaborate with the kitchen team to ensure seamless coordination between front and back-of-house
Contribute to the development and implementation of new procedures and initiatives to enhance the customer experience
What we're looking for
Minimum 2 years experience in a similar Duty Manager role within the hospitality industry
Exceptional customer service skills and the ability to thrive in a fast-paced, high-pressure environment
Strong leadership and team management capabilities, with the ability to motivate and develop staff
Excellent problem-solving and conflict resolution skills
Proficient in using POS systems and other hospitality-specific software
Knowledge of relevant health, safety and licensing regulations
A passion for the hospitality industry and a commitment to delivering an exceptional dining experience
What we offer
At Loop Roof we are dedicated to providing our employees with a rewarding and enriching work environment.
In addition to a competitive salary, you will enjoy a range of benefits including:
Ongoing training and development opportunities to support your career growth
Discounted meals and beverages
A supportive and inclusive culture that values collaboration, innovation and work-life balance
About us
Loop Roof is an award winning rooftop cocktail bar.
We offer superb cuisine and exotic beverages from dizzying heights.
When you are on the Meyers Place pavements and see our birdie flapping its neon wings high up on our vertical garden wall above, you'll know you are nearly there.
Our eye-catching vertical garden project climbs up majestically from street level at Meyers Place, feeding into the Loop garden oasis rooftop spaces situated three levels above.
Apply now
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
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