Duty Manager

3 days ago

Melbourne, Victoria, Australia Harness Racing Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Harness Racing Victoria

**Salary**: Salary not specified

Occupation: Hospitality and Tourism

Reference: VG/TP/TP/1685155

We are looking for experienced, hands-on Duty Manager to join our management team and support the day-to-day operation of our multi-faceted racing and entertainment venue. With a strong focus on customer service and the ability to work in our TAB and Gaming room when required, this role is also responsible for compliance, regulatory requirements and the implementation of procedures.

**ABOUT US**

Tabcorp Park Melton is the home of harness racing in Victoria.

We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB.

We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

**THE OPPORTUNITY**

As a Duty Manager you will assist senior management to lead our team towards excellence in customer service and compliance including
- Cash & Expenditure Control
- Process and procedure
- Stock Control
- Staff Management & Rostering
- Demonstrate customer service standards
- Assist with day to day operations
- Adhering to OHS Covidsafe practises

**ABOUT YOU**

Due to your flexible work approach and ability to multi task you have the ability to handle the demanding nature of the Duty Manager role. You love being part of a team and approach your work in an energetic and positive manner. Along with the above requirements you also possess the below qualities:

- Minimum 2 years' experience as a Duty Manager (preferably at a multi-faceted venue)
- Pride in your attention to detail
- Demonstrated Bar, Bistro, Gaming, TAB experience
- Current RSA, Food Handlers, Gaming Licence, RSG, Drivers license, First Aid and TAB Accreditation (fork lift license optional)
- Excellent cash handling and understanding of compliance
- Ability to manage and implement process and procedure
- Superior customer service standards
- Strong administration skills including all Microsoft office capabilities
- Leadership skills to support General Manager
- Ability to use multiple systems including POS
- Problem and conflict resolution
- Personal honesty and integrity

**AVAILABILITY**

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free car parking, staff discounts, training and career development.

Tabcorp Park is an equal opportunity employer and promotes diversity within our workplace.

**HOW TO APPLY**

The successful applicant will be required to undergo background checks in accordance with company policy including a police check.

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