Emergency Services Officer

7 days ago

Sydney, New South Wales, Australia Ausgrid Full time

Overview
Ausgrid delivers safe and reliable electricity to more than 2 million homes and businesses. We are a diverse and inclusive employer, committed to a diverse, respectful workforce and to creating opportunities for Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.
We are seeking exceptional talent to help us achieve our goals. This role is based at the Hornsby depot and requires network travel; a work use vehicle is provided.
Your new role
Emergency Services Officer (EMSO)
reports to the Field Manager and provides critical emergency response and diagnostic services to ensure the safety and reliability of Ausgrid's network. The role operates on a 24/7 rotating shift roster, responding to network incidents such as storms, bushfires, and other emergencies impacting the electrical grid.
As an EMSO, you will prioritise tasks to maximise productivity and ensure optimal use of resources. This includes replacing Low Voltage distribution fuses to maintain the integrity of the network and keep services running efficiently.
Responsibilities
Provide emergency response and diagnostic services to ensure network safety and reliability.
Prioritise tasks to maximise productivity and efficient use of resources.
Replace Low Voltage distribution fuses to maintain network integrity.
Conduct investigations into incidents (electric shocks, fire damage, HV into LV faults).
Prepare detailed reports and collaborate with emergency services and regulatory bodies during investigations.
Identify non-conformance in customer installations and complete required reporting to ensure safety and regulatory compliance.
Qualifications
Qualified in a relevant electrical trade – Cert III in ESI Power Systems (or equivalent).
Qualified Electrical Supervisors Certificate.
Class C Drivers Licence.
Electrical Safety Rules accreditation and other relevant statutory training.
WH&S WorkCover – General Induction.
Basic climbing procedures training.
Proven experience and technical expertise in an electrical trade role within the electricity distribution industry including demonstrated experience in customer installations and testing procedures.
Sound knowledge of relevant statutes, regulations and procedures such as safe working practices, network standards and codes of practice.
Demonstrated experience in the application of safe manual handling techniques.
Competence in the use of basic hand and power operated tools and equipment.
Demonstrated ability to resolve complex technical and other problems or escalate appropriately.
Life at Ausgrid
We offer a range of benefits designed to support your financial, health, and personal well-being. Benefits include salary sacrificing on electric vehicles and novated leasing, discounted corporate health insurance, Fitness Passport, and the Fit for Life program.
Our Amped Recognition Program celebrates success, and we provide study assistance, organisational training, secondments, and mentoring. We offer gender-neutral family leave and an Employee Staff Club. We also provide Aged Care Support Services to assist family members.
Application information
If you require support with your application or reasonable adjustments for the interview process, please contact our Talent team at
Applications Close: 14 September 2025
Note: vacancy close dates may be subject to change; we will assess applications as they are received.
Applicants must have full Australian work rights to apply.
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