Business Support Officer

4 days ago

Sydney, New South Wales, Australia Animal Emergency Australia Full time

Pet wellness discounts (vet treatments and products)
- Gym discounts (Fitness Passport)
- Ongoing training and career pathing

**About Animal Emergency Australia**
Animal Emergency Australia (AEA) provides emergency vet care across multiple hospitals in Queensland, Tasmania, and Perth. We are a home for veterinary professionals to do and be their best. At AEA we are dedicated to continual improvement in the care we provide the patients who rely on us. To do this, we strive to create a culture of continual improvement within each individual team. Through providing an innovative, flexible, fun, world-class workplace, we give people who join us an opportunity to truly do, and be, their best.

**What does a BSO role at AEA look like?**
We are seeking a dynamic and passionate Business Support Officer for our AEA Support Office located in Springwood. The BSO will provide administrative support to our Operations and Executive teams. Reporting to our Operations Manager, this role is an in-office position between 9/9:15am and 5pm Monday to Friday.

The role operates in a solutions-focused environment and is responsible for:

- Answering overflow calls from the various clinics
- Training, event and travel coordination
- Maintenance coordination and liaising with external suppliers
- Policies and protocol document management
- Coordinating university program support

The ideal applicant will be motivated and share a vision for a collaborative working environment. We are looking for extraordinary people to join the team who are interested in learning and growing in their roles and believe in providing clients and their fur babies with the best solutions, delivered with love and empathy.
- Certificate IV in Business (Administration) or 2 years experience in an Office Administration role
- A self-starter with the desire to take ownership of the role, outcome focused, and work autonomously in an efficient manner
- Substantive experience in front-line customer service, in-person and via phone
- Excellent attention to detail and organisational skills
- High level of written and verbal communication skills, with the confidence to work closely with the management team and team members
- A collaborative approach to problem solving, communicating, and working within a rostering platform quickly
- Advanced Microsoft Office Suite proficiency
- Able to develop and manage multiple stakeholder relationships across the hospitals
- Excellence in creating a memorable, warm, and professional atmosphere for clients and team members
- Available Monday to Friday 9am-5pm for an in-office role

**What are the benefits of working for AEA?**
- Pet wellness discounts (including discounted vet treatments and products)
- Gym discounts including Fitness Passport
- Strong focus on work/life harmony
- Annual leave loading
- Ongoing training and career pathing in a professional, supportive environment
- Dedicated well-being committee and initiatives across the group (e.g., Mental Health First Aid Officers, Employee Assistance Program, social events)
- Be a part of our veterinary emergency community, providing world-class services for animals
- Free parking

At AEA we have campers, runners, podcasters, swimmers, mothers, fathers and every other variety of person. We have happy people, caring people, developing leaders, family people You will find family here. You will find friends here and if you like, bring your friends too

**We challenge the heart, support the mind, thrive on trust and operate with integrity, compassion and kindness in everything we do.

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