Duty Manager

2 weeks ago

Perth, Western Australia Matthews Hospitality Full time

At the Maylands Hotel, we offer a range of vibrant spaces—an inviting upper lounge, a cozy library, and a lively lower dining area—perfect for hosting memorable events.

Our hotel focuses on a premium food and beverage offering that can serve up to 200+ covers in a single service period. We offer all-day dining and are open every day of the year.

Reporting directly to the Venue Manager, you'll work closely with our team of Duty Managers and Chefs to ensure a top-tier experience for our guests. Your role will oversee front-of-house staff across bars, food service, and gaming, ensuring smooth operations and guest experiences.

**Key Responsibilities**
- Customer Service: Meet, greet, seat, and serve customers to the highest standard.
- Logistics Management: Manage setup, ambience and organisation to ensure smooth operation.
- Team Leadership: Lead front-of-house teams to guarantee flawless service.
- Team Relations: Build strong relationships with the team, ensuring their cohesion and approachability.
- Financial Oversight: Oversee POS operations, ensure accuracy, and monitor operational costs on your shift such as wages and wastage.

**About You**

As an experienced hotel duty manager or restaurant supervisor, we anticipate that your passion and knowledge of food and beverage will be an asset to the team.

Gaming knowledge and RSG1 are beneficial but not essential as long as you're willing to learn As an enthusiastic and detail-oriented professional who thrives in hospitality, you'll be a strong but empathetic leader who can execute and upskill team members to the require standard.

You love creating unforgettable moments and have the energy, creativity, and multitasking ability to handle everything. You're a natural leader with strong communication skills and an ability to stay organised under pressure.

**What You'll Bring**:

- A positive, proactive attitude and a love for hospitality.
- Experience in event planning, team leadership, and marketing.
- Tech-savvy with strong communication skills.
- Flexibility, reliability, and a hands-on approach to problem-solving.
- Passion for food and beverages and curating memorable experiences.
- Ability to train and develop front-of-house staff to maintain high service standards.
- Strong decision-making skills concerning staffing, guest care, and business growth.

**The Essentials**:

- Availability for five weekly shifts across a 7-day roster, with weekend work expected.
- Experience in bars and table service.
- RSA certification and RP Badge.
- Must live in or near Adelaide with Australian PR or citizenship.

**The Perks**:

- Time-off-in-lieu for overtime and public holidays worked.
- Access to training and development programs, including Cert 4 in Leadership and Mental Health First Aid.
- Discounts on private health and gym memberships.

**How to Apply**

Maylands Hotel

Maylands 5069

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