Contact Centre Specialist

2 days ago

Adelaide, South Australia beBeeCustomer Full time $45,000 - $76,000

**Role Overview:**

We are seeking a highly skilled and motivated Contact Centre Professional to join our team in Adelaide. As a Customer Care Representative, you will be the first point of contact for clients across Australia and New Zealand.

**Key Responsibilities:**

  • Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)
  • Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
  • Booking and managing clinic appointments using our CRM and internal systems
  • FOLLOWING UP ON LEADS GENERATED FROM DIRECT MARKETING AND REBOOKING LAPSED CLIENTS
  • Accurately updating client records and ensuring all information is documented

**What We're Looking For:**

  • Strong experience working in fast-paced, target-driven contact centre environments
  • Highly proficient with CRM platforms and confident navigating multiple systems
  • Excellent communication skills with the ability to adapt style to each client's needs
  • Strong organisational skills and attention to detail

**Benefits:**

  • A structured onboarding and training program with ongoing coaching
  • Monthly and quarterly incentives based on performance
  • A collaborative, inclusive, and fun workplace culture
  • Access to MyRewards – exclusive discounts and wellness benefits
  • Career growth opportunities within a purpose-led global organisation

**Our Values:**

  • Create trust through care and accountability
  • Work as a team, supporting each other's success
  • Embrace a can-do attitude and a passion for service
  • Drive innovation to improve client outcomes
  • Make a difference with every call

We are committed to improving lives through better hearing and are looking for talented individuals who share our passion for delivering exceptional customer service.

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