Rental Service Agent

4 days ago

Brisbane, Queensland, Australia Indie Campers Full time

Overview
Join to apply for the Rental Service Agent role at Indie Campers.
Location: Brisbane, Queensland, Australia — 22 Hurricane St, Banyo QLD 4014.
About Indie Campers
ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.
Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries.
We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued.
We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
The Role
We\'re looking for travel enthusiasts with a passion for guest service for our depot in 22 Hurricane St, Banyo QLD 4014.
You\'ll be the face of our company, reporting directly to the Branch Leadership, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
What will you work on?
Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs
Preparing and cleaning our campervans
Maintaining our campervans in top condition and monitor maintenance and repairing needs
Registering guests, monitoring stock and processing payments
Handling complaints and troubleshooting emergencies
Who are we looking for?
You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable
You're fluent in English (mandatory)
You're eligible to work in Australia, have a valid driver\'s licence and feel confident enough to drive a campervan (mandatory)
You're available to work on weekends and public holidays
You're a responsible person who takes their work seriously and can be relied upon
You're well-organised and you're good at solving problems
The Indie Commitment
Being part of a young, fast-growing and innovative company where you make a difference
Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila
Continuous training and coaching to develop the skills that matter to you
Compensation package that includes Performance and Referral Bonuses
Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania
Are you ready to Go Indie?
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Travel Arrangements
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