Customer Service Officer, Mailroom

1 week ago

Traralgon, Victoria, Australia Asic Full time

**At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.**
- **Based in Traralgon, Victoria (approximately 2 hours east of Melbourne)**:

- **Multiple casual, part-time and full-time roles available**:

- **Salary - $53,103 plus 15.4% superannuation (pro rata for part-time)**:

- **Temporary, 12-month role**:

- **Applications close at 11:59pm AEST Wednesday, 25 June 2025**

**The team**
ASIC's Registry Operations team manages over 30 legal registers, including the Companies and Business Names registers, which hold information on millions of Australian businesses. These registers are a key source of information for businesses, industry professionals, government, and the public. The team supports users in registering, updating, or cancelling business details, and provides assistance when needed. The Mailroom supports these operations by managing mail handling and document scanning services.

**The role**
As a **Customer Service Officer**, you will:

- Manage incoming and outgoing mail accurately and on time.
- Deliver professional mailroom services in line with policies and procedures.
- Open, sort, scan, log, and distribute mail to internal and external stakeholders.
- Collaborate with Registry and other internal teams as needed.
- Maintain mailroom procedures, guides, digital records, and registers.
- Provide high-quality customer service.
- Contribute to team planning and continuous improvement initiatives.
- Support team goals by taking on additional tasks as required.
- Promote a positive, professional, and safe work environment in line with ASIC's values.

**About you**
- Experience in customer service preferred.
- Experience in following procedures and defined processes accurately and in a timely manner.
- Good organisational skills, attention to detail and enjoy working in a team.

**About ASIC**
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

We offer a range of **employee benefits** including:

- ; Attractive superannuation
- ; Additional leave entitlements
- ; 50/50 hybrid work-from home model
- ; Flexible work arrangements
- ; Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an **Australian citizen** and be prepared to complete an ASIC Suitability and Baseline Assessment.

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