Sap - Knowledge Management & Documentation

1 week ago


Brisbane, Queensland, Australia Talent International Full time

3 Month contract Daily rate – Open to Market Utilities company The Knowledge Management & Documentation Specialist will play a critical role in supporting an enterprise SAP Program by ensuring operational documentation, work instructions, and knowledge artefacts are accurate, complete, and aligned to the future-state environments.
This role will enable effective capability uplift, support process transition, and facilitate seamless handover to business-as-usual support teams.
Key Responsibilities Documentation Uplift & Consolidation Review, update, and consolidate existing work instructions, workarounds, and support documents across payroll, problem analysis, support, and testing functions.
Ensure documentation reflects new solution designs, processes, and environments.
Process & Gap Analysis Participate in analysis and assessment activities to identify gaps in current documentation.
Develop new documentation to address identified gaps and ensure alignment with future-state processes.
Knowledge Management Create and maintain knowledge artefacts to support capability uplift within the CTS.
Prepare knowledge transfer packages and ensure effective handover to ongoing support teams and processes.
Governance & Alignment Work under the direction of the Program's Organisational Change Management (OCM) stream.
Adhere to program standards, methodologies, and governance requirements.
Key Deliverables Updated and consolidated work instructions/workarounds for SAP HR/Payroll and Rostering future-state.
New documentation developed to address gaps.
Knowledge management artefacts and transition packs to support BAU teams.
Contribution to OCM outcomes, ensuring adoption and operational readiness.
Skills & Experience Required Proven experience in documentation development, process mapping, and knowledge management within large-scale ICT transformation programs.
Strong background in SAP HR/Payroll (ECC6 or S/4HANA HCM) and/or WFM environments highly desirable.
Experience working in government or large enterprise programs with multiple stakeholders.
If this sounds like something you'd like to be considered for, click apply now



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