SAP Documentation and Knowledge Management Professional
5 days ago
The role of the SAP Knowledge Management and Documentation Specialist is to ensure that all operational documentation, work instructions, and knowledge artifacts are accurate, complete, and aligned with future-state environments.
Key Responsibilities:- Documentation Consolidation
- Review and update existing work instructions, workarounds, and support documents across payroll, problem analysis, support, and testing functions.
- Ensure documentation reflects new solution designs, processes, and environments.
- Process Analysis and Improvement
- Participate in analysis and assessment activities to identify gaps in current documentation.
- Develop new documentation to address identified gaps and ensure alignment with future-state processes.
- Knowledge Management and Transfer
- Create and maintain knowledge artifacts to support capability uplift within the organization.
- Prepare knowledge transfer packages and ensure effective handover to ongoing support teams and processes.
- Governance and Alignment
- Work under the direction of the Program's Organisational Change Management stream.
- Adhere to program standards, methodologies, and governance requirements.
- Updated and consolidated work instructions/workarounds for SAP HR/Payroll and Rostering future-state.
- New documentation developed to address gaps.
- Knowledge management artifacts and transition packs to support business-as-usual teams.
- Contribution to Organisational Change Management outcomes, ensuring adoption and operational readiness.
- Proven experience in documentation development, process mapping, and knowledge management within large-scale ICT transformation programs.
- Strong background in SAP HR/Payroll (ECC6 or S/4HANA HCM) and/or WFM environments highly desirable.
- Experience working in government or large enterprise programs with multiple stakeholders.
If you have the necessary skills and qualifications, we encourage you to apply.
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