Workforce Analyst

1 day ago

Wollongong, New South Wales, Australia Probe Cx Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

The Workforce Analyst will be responsible for delivering pre-planning and intra-day management of staffing resources and drive optimal resource efficiency through accurate scheduling and schedule management, real time support, performance analysis and reporting in addition to providing valued operational input to the contact center(s).

This position is responsible for liaising with all members of the contact centre on a real-time basis in order to manage appropriate staffing coverage, service levels, queue and skill management, adherence (real time & historical), shrinkage management and data capture and produce effective analysis and reporting in order to support client and internal administrative requirements.

Key Details:
- Onsite Wollongong or Biggera Waters with future Hybrid opportunities- Full Time- Rotating roster | Monday to Friday 8:00am to 11:00pm (AEDT) and Saturday 10:00am - 5:00pm (AEDT) with Hybrid opportunity.

Responsibilities include, but not limited to:
- Deploy schedules that meet contractual requirements and ensure optimal coverage- Liaise with management to discuss future schedules, availabilities and requirements- Maintain a working knowledge of the contract/s, processes and systems within the centre- Maintain intra-day staffing in order to meet operational and contractual requirements- Make and execute real time management decisions in line with key internal and Client targets- Produce reporting as directed by the required deadlines and timeframes with a high level of- accuracy- Produce and support analysis and commentary around all aspects of WFO processes and- Operational Impacts/Outcomes as directed by the required deadlines and timeframes- Reporting may include (but is not limited to) Daily Heads Up, Adherence, Shrinkage, Client Reporting, Payroll, etc- Escalation of items/callouts/issues as required to manager/s & operational team/stakeholders

Who are you?- You have high level computer skills (MS Excel) and can multi-task effectively- You have skills in data analysis and building reports- You are a problem solver able to think on your feet in a fast paced environment- You have high level attention to detail and time management skills- You are adaptable and quick thinking when circumstances change rapidly- You understand the importance of having the right number of people ready to provide efficient and effective service.- Experience in a similar role will be highly regarded

  • Business Analyst

    5 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    About UsQube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand, and South East Asian ports.Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting...

  • Business Analyst

    2 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    About Us Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand, and South East Asian ports. Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting...

  • Research Analyst

    5 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    OverviewFixed Term, full-time appointment (until 31 December 2025)Level 6/7: $92,681 - $114,764 + 17% SuperannuationBased at the Shoalhaven or Southern Highlands Campus (or one of GSM's other rural sites by negotiation)About The RoleWe are seeking an experienced Research Analyst to work closely with key GSM academics. Based at either Shoalhaven or Southern...

  • Research Analyst

    2 weeks ago

    Wollongong, New South Wales, Australia University of Wollongong Full time $92,681 - $114,764

    Fixed Term, full-time appointment (until 31 December 2025) Level 6/7: $92,681 - $114, % Superannuation  Based at the Shoalhaven or Southern Highlands Campus (or one of GSM's other rural sites by negotiation)About the roleWe are seeking an experienced Research Analyst to work closely with key GSM academics. Based at either Shoalhaven or Southern Highlands...

  • Research Analyst

    4 days ago

    Wollongong, New South Wales, Australia University of Wollongong Full time $92,681 - $114,000 per year

    Fixed Term, full-time appointment (until 31 December 2025)Level 6/7: $92,681 - $114, % SuperannuationBased at the Shoalhaven or Southern Highlands Campus (or one of GSM's other rural sites by negotiation)About the roleWe are seeking an experienced Research Analyst to work closely with key GSM academics. Based at either Shoalhaven or Southern Highlands...

  • Staffing Optimization Specialist

    19 hours ago

    Wollongong, New South Wales, Australia beBeeWorkforce Full time $90,000 - $120,000

    Effective workforce management is crucial to achieving operational efficiency and delivering exceptional customer experiences. The role of a Workforce Analyst involves driving optimal resource utilization through accurate scheduling, real-time support, performance analysis, and reporting.This position requires close collaboration with various stakeholders to...

  • Data Driven Business Solutions Professional

    5 days ago

    Wollongong, New South Wales, Australia beBeeAnalytical Full time $80,000 - $150,000

    Workforce Management Systems Analyst">About Us:">">Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand, and South East Asian ports.">Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics...

  • Senior Business Systems Professional

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeBusiness Full time $100,000 - $140,000

    Job OverviewWe are seeking a skilled Business Systems Analyst to join our Workforce Management Systems team. The successful candidate will play a key role in supporting business analysis across workforce systems, ensuring seamless system configurations and providing expert advice on industrial relations.This is an exciting opportunity for a motivated...

  • Procurement Specialist

    1 day ago

    Wollongong, New South Wales, Australia beBeeProcurement Full time $91,187 - $112,790

    Job Overview:The role of Procurement Analyst involves a key part in supporting the procurement function by analyzing data, identifying cost-saving opportunities and maintaining the procurement contract register.We are seeking a skilled professional who possesses high-level interpersonal and communication skills to ensure strategic purchasing decisions that...

  • Research Professional Opportunity

    1 day ago

    Wollongong, New South Wales, Australia beBeeResearch Full time $92,681 - $114,764

    Job Title: Research AnalystAbout the RoleWe are seeking an experienced research professional to work closely with our academics. Based at either Shoalhaven or Southern Highlands Campus, you will lead desktop research to identify high-growth rural regions that align with areas showing strong potential for medical workforce attraction, retention, and...