Business Analyst

3 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

About Us

Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand, and South East Asian ports. Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting thousands of onshore wells and rig supply vessels, barges, and offshore construction vessels annually. We lead the market in providing purpose-designed solutions for our customers, handling containers, bulk, automotive, and general cargo.

About You

You will be committed to safety in the workplace and to 100% Chain of Responsibility compliance. We are proud of our 'Zero Harm' initiative and provide extensive on-the-job training to ensure you get home safely at the end of each day. You will be required to complete a pre-employment medical assessment and provide a recent police check. Qube is an Equal Opportunity Employer, and we encourage women, veterans, and Indigenous peoples of all ages to apply.

About The Role

As a key member of the Workforce Management Systems team, you will support business analysis across workforce systems, focusing on EA interpretation, documentation of system enhancements, and requirement gathering for implementations. You will also provide analytical and reporting support to the Labour Centre Manager and WFM Systems Manager, working with Data Analysts to deliver insightful labour reporting.

Your responsibilities include:

  1. Reviewing and interpreting EAs, Awards, and LOAs for system configuration.
  2. Auditing workforce management system configurations to ensure correct payments and entitlements.
  3. Developing reporting requirements and dashboards for labour cost insights.
  4. Supporting Industrial Relations with data analysis during EA negotiations.
  5. Documenting business requirements for system enhancements.
  6. Creating use case scenarios and user guides for workforce systems.
  7. Gathering requirements for new site implementations and system integrations.
  8. Improving rostering processes and employee experience.
  9. Identifying opportunities for business process improvements.
  10. Responding to internal user requests and providing BA support.

Essential Skills & Experience

  • Business process mapping and research skills.
  • Experience with system implementations, BRDs, and FRSs.
  • Testing, UAT, and user training expertise.
  • API understanding and experience.
  • Knowledge of modern awards and industrial instruments in relevant industries.
  • Workforce management experience in relevant sectors.
  • System administration knowledge of Workforce Management Systems.
  • Proficiency with Microster, SQL, Sisense, and ERP systems.

Desirable Experience

  • Experience with TMS, Oracle, Connect, iChris, Jemini, and Deputy.

Key Competencies/Skills

  • Strong analysis, interpretation, and documentation skills.
  • Effective communication and stakeholder engagement.
  • Attention to detail, accuracy, and organizational skills.
  • Self-motivation and proficiency in MS Office.

Benefits

  • Up to 50% off on gyms, activewear, healthy meals, and more through Qube Fit.
  • Discounted health insurance.
  • Paid leave for volunteering.
  • Unlimited access to employee assistance programs.
  • Paid parental leave.
  • Qube wellbeing programs.

This is an exciting opportunity to join a rapidly growing business. Apply today

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