Commercial Assessing Coordinator

Overview
Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity at Suncorp Group.
Locations: Brisbane, Sydney, Melbourne.
Are you ready to take the next step in your career while making a real impact for our Commercial Motor Claims customers?
We're looking for a Commercial Assessing Coordinator (ASCO) to manage assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service.
This 12-month secondment is a great opportunity to develop your skills and gain exposure across key operational areas.
Responsibilities
Assessing & Towing Coordination: Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
Claims Cost Management: Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
Customer Service & Relationship Management: Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
Keep customers, intermediaries, and stakeholders informed of claim progress.
Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
Claims Management: Gather and interpret information for claims and make appropriate decisions.
Create and manage action plans for claim fulfilment.
Select service providers and manage service delivery, recording accurate claim information in the system.
What We're Looking For
Industry or assessing-related qualifications (desired).
Proven record of delivering excellent customer service.
Exceptional listening, communication, and negotiation skills.
Ability to demonstrate empathy and build rapport with customers, intermediaries, and key partners.
Strong problem-solving skills, commercial acumen, and cost management awareness.
Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
Self-motivated, accountable, and eager to learn quickly.
Why Suncorp
For over a century, Suncorp has helped individuals, families, and businesses protect what matters most.
We're committed to building a better, more sustainable future – for our customers, communities, and teams.
Diversity is celebrated and all voices are welcome.
If you're looking for a role with purpose, people, and potential – this could be your next great move.
Benefits
Salary: $79,500 inclusive of 12% Super
Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
Hybrid Working: Flexible blend of on-site and at-home work arrangements.
Work-Life Balance
Staff Discounts: Exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, plus offers from over 400 retailers.
Reward & recognition programs
Career Development: Ongoing training and growth opportunities.
Reputable Employer: National, inclusive and diverse workplace.
It's worth noting that specific benefits may vary depending on the role, level, and location.
For more on employee benefits, please contact us.
How to Apply
Readiness to Chase the Sun?
Apply now and be part of a team trusted by thousands of Australian landlords every day.
If you need adjustments or support through the recruitment process, we're here to help.
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