Commercial Assessment Manager

5 days ago

Sydney, New South Wales, Australia beBeeAssessment Full time $74,500 - $87,900
Role Overview

We are seeking a skilled professional to fill the Commercial Assessing Coordinator position. This 12-month role will involve managing assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service.

This opportunity is ideal for individuals looking to develop their skills and gain exposure across key operational areas.

Key Responsibilities
  • Assessing & Towing Coordination: Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise. Coordinate and oversee towing operations, negotiating and managing towing and storage costs. Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
  • Claims Cost Management: Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers. Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
  • Customer Service & Relationship Management: Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims. Keep customers, intermediaries, and stakeholders informed of claim progress. Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
  • Claims Management: Gather and interpret information for claims and make appropriate decisions. Create and manage action plans for claim fulfilment. Select service providers and manage service delivery, recording accurate claim information in the system.

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