Service Management Process Manager

2 weeks ago

Sydney, New South Wales, Australia Asx Full time

**ASX: Powering Australia's financial markets**:
**Why join the ASX?**:
When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

**We are more than a securities exchange**:
The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia.

**Your Team**:
Within the Technology, Infrastructure division, IT Service Management and Operations own, govern and oversee core ITSM/O process and controls across ASX. The team are committed to delivering a number of strategic initiatives over the course of the year
as well as continue to support BAU responsibilities. You will be part of BAU team and responsible for ensuring ITSM/O processes are continuing to operate aligned to policies and standards.

**Your responsibilities**:

- Ensure IT Service Management and IT Operations activities are performed in alignment to approved policies and standards
- Execute enterprise level ITSM functions in line with standard operating procedures across a number of ITSM/O processes
- Provide thought leadership on industry best practice to inform continuous improvement plans
- Contribute to organisational level ITSM maturity uplift including communities of practice. knowledge management, and training curriculums
- Contribute to the definition of measures intended to drive operational excellence
- Contribute to a culture of collaboration, accountability and service excellence across the organisation

**Your experience and qualifications**:
**Must have**
- 7+ years demonstrated experience working in ITSM/O teams in critical and highly regulated environment
- Knowledge of ServiceNow, specifically ITSM, ALM (HAM, SAM), ITOM (Discovery, Service Mapping, Event Management), Business Continuity Management.
- Proven strong communication, facilitation, influencing and negotiation skills that show you are able to collaborate and build trusted relationships with stakeholders across all levels
- Worked both independently and as part of a team with effective problem-solving skills and a good eye for detail
- Ability to multi-task, and deliver across a number or process disciplines concurrently depending on the needs of the business

**Nice to have**:

- Experience using Atlassian tool suite (JIRA. Agile and Confluence)
- Tertiary education or other relevant industry certification
- Financial services background with knowledge gained through industry experience

  • Manager Process

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Expressions of Interest- At Grade Mobility. Manager Process and Recoveries. Temporary up to 3 months, possible extension. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for an experienced Manager-Process and Recoveries to join the Fines & Debt division within Revenue NSW.Process & Recoveries is part of our...

  • Service Process Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $65,000

    Job OverviewThe role of Service Coordinator involves overseeing the entire service process, encompassing reactive service, planned maintenance and customer support.Respond to incoming calls and direct enquiries as required.Communicate with customers and end users to triage issues and collect key information.Initiate jobs in a customised job management...

  • Service Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Service Nsw Full time

    **Service Centre Manager (Service Centres)****Salary: Service NSW Grade 7/8 starting at $98,941 base plus employer's contribution to superannuation and annual leave loading****Location: Mittagong and Bega Service Centres****Employment Status: Full-time - ongoing and temporary opportunities**We are currently recruiting for the position of Service Centre...

  • Process Manager

    3 weeks ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Process Manager - Vulnerability ManagementJoin to apply for the Process Manager - Vulnerability Management role at Kinetic IT.About Kinetic ITWe are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering...

  • Process Manager

    3 weeks ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Process Manager - Vulnerability ManagementJoin to apply for the Process Manager - Vulnerability Management role at Kinetic IT.About Kinetic ITWe are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering...

  • Processing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Churchill Real Estate Full time

    OverviewReporting to the Director of Operations, the Processing Manager will be responsible for all aspects of residential loan processing in the business purpose space.This role requires an experienced professional with comprehensive expertise in overseeing the end-to-end loan process—from application through close—while ensuring data integrity,...

  • Process Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kinetic It Full time

    Update your details and view your application progress.Refine SearchCategoriesOther 1Employment typeFull Time 1LocationsNSWSydney 1VICRegister for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Process Manager - Vulnerability ManagementApply nowJob no:WWREQEmployment type:Full TimeLocation:Sydney,...

  • Process Manager

    3 weeks ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesOther 1Employment typeFull Time 1LocationsNSWSydney 1VICRegister for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Process Manager - Vulnerability ManagementApply now Job no: WWREQ0031026Employment type: Full TimeLocation: Sydney,...

  • Service Management Officer

    6 days ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time

    **About CTM**CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe...

  • Service Management Officer

    6 days ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time $104,000 - $130,878 per year

    About CTMCTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with...