Improvement Program Lead

About the Company
SA Water is a successful, modern water utility wholly owned by the Government of South Australia.
We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.
With operations and offices across the state, our strength and expertise have been shaped by our history.
For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services.
With nationally and internationally recognised industry expertise, we're focused on understanding and meeting our customers' expectations.
As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.
We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed.
Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.
About the job
In this role, you will be aligning strategic objectives with operational execution to meet evolving organisational business needs.
You will champion a culture of continuous improvement, foster collaboration across disciplines, and ensure impactful outcomes that support long-term sustainability goals.
Key Responsibilities
Drive the end-to-end delivery of bespoke improvement and transformation projects across Sustainable Infrastructure, ensuring alignment with strategic business needs and measurable outcomes.
Maintain and manage a prioritised register of continual improvement initiatives, identifying new opportunities and ensuring timely execution in collaboration with sponsors and project leads.
Develop and implement change management strategies that support organisational priorities, ensuring stakeholder engagement, impact assessment, and successful adoption of change.
Act as a key contact for change and transformation guidance, building strong relationships across teams and promoting a customer-centred, values-motivated culture.
Support and mentor a team of improvement specialists, providing coaching and training in world-class process improvement tools and techniques to uplift organisational capability.
Deliver insightful reporting to leadership on initiative progress, performance outcomes, and opportunities for improvement, while communicating new governance standards across the business.
About the Person
The ideal candidate is a strategic and collaborative mentor with a strong background in business transformation, process improvement, and change management—particularly within infrastructure, utilities, or complex operational environments.
They are passionate about driving innovation and continuous improvement, and skilled at engaging stakeholders across all levels to deliver measurable outcomes.
Additional requirements are:
Relevant tertiary qualifications in Business Management, Project Management, Risk Management, Engineering or equivalent experience.
Extensive consultancy experience in continual improvement, change, and transformation management processes and systems—ideally within utilities, services, or heavy industries.
Methodology expertise, including Change (PROSCI, Lean, Human-Centred Design, Agile), Process (Six Sigma), and Project/Program Management (PMBOK, PRINCE2).
Demonstrated experience in designing and facilitating workshops and training sessions that engage stakeholders and build capability.
Strong written and verbal communication skills, with the ability to influence and collaborate effectively across diverse stakeholder groups.
Proven ability to manage multiple initiatives simultaneously, navigate ambiguity, and deliver outcomes in complex and dynamic settings.
Our industry is like no other.
Dive into the wonderful world of water and explore the boundless opportunities.
Learn more about the water industry at careersinwater.com.au
Further information can be found in the attached PD - Infrastructure Improvement Program Lead PD.docx
Application Information: To apply, click the 'Apply' button and follow the prompts.
Please submit and complete the application form and upload a current resume by 5pm, 18th of September.
Applications received after the closing date may not be considered.
If you are experiencing difficulties submitting your application or have enquiries, please contact Gregg Forte on from the Talent Team for support prior to the closing date.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve.
Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQ+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.
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