Service Manager

1 week ago

Gold Coast, Queensland, Australia Mazda Full time

**Join a national company with a defined career path and growth opportunities**:

- ** Enjoy access to staff benefits including discounts on parts and servicing**:

- ** Excellent Remuneration Package, Company Car & Bonuses**

**Southport Mazda** was established in 1985 and is proud to be supporting the Southport community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets.

We are now looking for an experienced **Service Manager** to join the team at **Southport Mazda.**

**What the role entails**:

- Delivering exceptional customer service while ensuring operations remain efficient and profitable
- Fostering strong, positive relationships with both customers and employees
- Maximizing operational capacity with effective cost control measures
- Establishing and achieving targets for service sales and profitability
- Leading, organising, and overseeing Technicians to ensure optimal utilization of materials and staffing
- Supporting the Sales Manager in achieving CRM benchmark scores or higher
- Closely monitoring and managing the service process to maintain high standards
- Ensuring every dealership interaction reflects the highest level of professionalism, both internally and externally

**Key requirements**:

- Be someone who is passionate about the our brands
- Have proven leadership experience from a dealership service environment
- Have a high level knowledge of service department processes, policies and procedures
- Demonstrate excellent customer service with well developed communication skills both verbal and written
- Demonstrate experience in Service Department KPIs with great time management skills
- Experience with Pentana Solutions (Reynolds & Reynolds) preferred
- Current manual Drivers Licence

**The benefits of working with us**:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

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