Customer Care Manager

2 weeks ago

Australia Actron Engineering Pty Ltd Full time

**'One team' that lives by the principles of family, customer, and continuous improvement & innovation**:

- ** You grow as we grow**:

- ** We keep it **_cool_** **with great benefits and passion for what we do**

**ABOUT US**:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.

**ABOUT THE ROLE**:
Reporting to the Head of Supply Chain, we are seeking someone who will be responsible for leading and managing the Customer Care team to deliver exceptional customer experiences.

**WHAT'S INVOLVED**:

- Deliver a great customer experience
- Lead NSW Customer Care team (team of 5) with a hands-on approach
- Take ownership of the order entry process
- Promote a culture of innovation and continuous improvement
- Closely work with the Supply Chain, Sales and Operations team to ensure the best possible outcome
- Actively monitor the state branches, through building strong relationships and ensuring KPI's are achieved and the customer experience is being delivered.

**YOU WILL NEED**:
There are a few essential tools you will need under your belt to be successful in this role:

- 5+ years experience in Customer Service Management
- 5+ years experience in Project Management
- Strong leadership skills, with energy, drive, enthusiasm and empathy
- Growth mindset
- Planning and organisational skills
- Exceptional communicator
- Data analysis and interpretation experience
- Ability to interpret financial information
- Results driven and prepared to be hands on to meet critical deadlines

**WHAT WE ARE PROUD OF**:
At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.
- ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program._

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