National Service Manager

Management level position: competitive salary + bonus + SGC Super
- An established market-leader, expanding national manufacturing operations
- Outstanding conditions, rewards and benefits

**OUR COMPANY**:
With over fifty years of successful operations, Triple M Tray Bodies has developed itself to be **Australia's Most Trusted** and **Most Proven** manufacturer of automotive trays, truck bodies and vehicle accessories.

Our innovative products have a strong presence throughout Australia and continue to expand into international markets.

With over a dozen long-term OE (Original Equipment) relationships and several exciting business opportunities, Triple M is well-placed for the short, medium and long-term future.

Triple M has also been recognised as a **Gold Coast Top Company (Top 40) - **by** Business News Australia.** For more information, please click the links:
**OUR FACILITIES**:
The company employs approximately **400 staff**, across our growing national operations**.** Our main manufacturing and operations base is located at **YATALA** in Queensland (between the Gold Coast and Brisbane).

Location stock holdings and established work teams are also in place at our satellite sites**:Gold Coast (QLD), Townsville (QLD), Wetherill Park (NSW), Albion Park (NSW), Dandenong (VIC), Lonsdale (SA) **and** Wattle Grove (WA).**

**THE ROLE**:
Reporting directly to the General Manager/Director and collaborating as an active member of the Management

The National Service Manager drives the management and oversight of **product fitment, delivery and rural onforwarding services**, to a wide array of customers across Australia.

**Oversee, Analyse and Continually Improve work team performance, culture and external perception**
- setting and ensuring order, fitment and delivery measurables - with a keen CI focus
- making recommendations for reducing costs via monitoring work times, operational reviews, damage, vehicle usage and maintenance needs,
- participating in and assisting with scheduling, checking and review of runs / workloads / schedules,
- liaising between Triple M departments to promote positive communication, cooperation, respect and understanding,
- using skills matrixes and assessing work section capabilities via the company's training products: to provide operational flexibility,
- using customer feedback, performance reviews / discussions, positive communication and at times: "work-alongs" to assist staff reach personal and company goals.

**Oversee and Advising satellite sites around Australia**
- assisting satellite site Managers to monitor, develop and enhance the performance of their locations: by embracing key company ethos and methods,
- analysing and advising: issues vetting / resolution, enhancement opportunities prior to management review,
- working as a "connector" of communication between work sections and the company's Engineering department - tool needs, special equipment, vehicles, forklifts, trailers, ongoing / emergency / routine maintenance matters,
- connecting satellite site Managers and staff to appropriate knowledge / people in the Triple M Tray Bodies broader structure,

**Market company capabilities to agreed customer bases / new potential business areas**
- visiting established automotive clients / customers,
- enhancing a database of key industry / customer / client contacts: developing these relationships, rapport and trust,
- providing detailed feedback and issues resolution.

**WHAT WE'RE SEEKING**:

- Recent and verifiable work experience (10+ years preferred) in a **comparable, nationally focussed service role.**
- Previous experience in **automotive manufacturing, other automotive/vehicle products **and/or** national logistics **will be highly regarded.
- Recent and verifiable **liaison/negotiation experience with OE/vehicle manufacturers** will also be highly regarded.
- High level **MS Suite** software skills - a must.
- Outstanding **communication and team collaboration/development skills**.
- A willingness to **travel **interstate occasionally for short periods: to oversee, report and develop satellite sites and their work teams.

**WHAT'S ON OFFER**
- A rare management level opportunity - work with thought leaders and experienced industry connections.
- Stable and ongoing, permanent employment.
- Outstanding conditions, rewards and staff benefits.
- Superannuation and salary sacrifice benefits.
- Eligibility for regular profit sharing.
- On-site Café, with company-subsided meal options.
- Employee Assistance Program - company sponsored physio, chiropractor, remedial massage, naturopath, osteopath, counselling and stretch/mobility fitness services.

**Interviews are now open - please don't delay