Senior Coffee Machine Operations Leader

2 weeks ago

Sydney, New South Wales, Australia Bebeetechnical Full time

Job Overview
This is a senior leadership position for an experienced Technical Operations Manager to oversee the effective management of coffee machines and equipment, ensuring service agreements with customers are met. The role requires lending expertise to ensure the most suitable machines and equipment are utilised for optimal performance.
The successful candidate will be responsible for leading a team of technical specialists, monitoring financial performance, and implementing cost-effective solutions. They will also collaborate with the out-of-home sales team on equipment strategy and portfolio selection.
Lead a team of technical specialists for machine installations, technical services support, training, spare parts warehousing, and equipment supply and demand planning
Monitor financial performance and implement cost-effective solutions where appropriate while maintaining service excellence
Manage third-party technical service supplier relationships, including contract management, ensuring service level agreements are being met
Collaborate with our out-of-home sales team on equipment strategy and portfolio selection
Manage equipment and spare parts inventory
Key Qualifications
At least 7 years' experience in a similar position, with a focus on providing high-level customer service
Experience working with coffee equipment will be highly regarded
Experience working closely with an out-of-home sales team will be highly regarded
Strong analytical skills with the ability to build and deliver strategic plans
Experience managing budgets and implementing cost-saving initiatives

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