Enterprise Operations Centre Manager

1 week ago

Canberra, ACT, Australia Hitech Personnel Full time

**Reference #**:

- JF/ST0037**Title**:

- Enterprise Operations Centre Manager / SIAM / ITIL / ITSM**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 months**Description**:

- High Profile Federal Government Agency
- Initial 12 month contract with a 12 month extension options
- Rewarding hourly rate $$$$

One of Australia's leading Federal Government agencies are looking to engage an Enterprise Operations Centre Manager to work as part of an experienced and skilled team. The successful Enterprise Operations Centre Manageris responsible for the establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM. The successful Enterprise Operations Centre Manager will be offered an initial 12 month contract with a 12 month extension option.

The successful Enterprise Operations Centre Manager will be responsible for, but not limited to:

- Manager and report on Service Level Agreements (SLAs) with Service Providers.
- Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
- Build and automate reports and dashboards that reflect business priorities, metrics and SLAs.
- Collaborate with teams to create automated alerting focusing on reducing mean time to restore.

The successful Enterprise Operations Centre Manager will have experience in the following:

- IT Service Operations v4 (e.g. ITIL v4) is essential
- 3 - 5 years relevant experience in IT Service Delivery or Support.
- IT / Digital / Business certifications in areas relevant to the role (desirable).
- Process Design (especially Lean and Kanban) and Program/Project Management

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