Regional Account Manager

Regional Account Manager – Global Strategic Accounts ServicesMelbourne or Sydney location.Drive growth, commercial efficiencies, build strong client relationships and champion innovationFacilities and Intergrated Support Services Account Management - FMCGAs the Regional Account Manager, you will lead a multi-site account nationally, drive growth and build strong client relationships.Reporting to the Global Account Director and Australian General Manager Strategic Accounts, you will be the main contact between clients and Sodexo, ensuring top-quality facilities management and food services.
You will promote innovation, maintain health and safety standards, and implement improvement programs, aligning with the APAC Strategic Account Services business strategy.You will be responsible for overseeing all account management, managing client expectations and ensuring the contract is delivered within scope and within budget.Responsibilities:Stakeholder Management to identify efficiencies and opportunity areas of growth to ensure that the business has the capability of executing immediate and long term strategiesClient Relationship Management: Effectively manage and nurture client relationships using the Clients for Life process, holding regular operations meetings to review performance and enhance customer satisfaction.Operational Leadership: Provide confident and visible leadership, ensuring operational standards are set and consistently achieved, and services are delivered in strict alignment with the contracted scope of works.Service Excellence: Manage and monitor service delivery against SLAs, ensuring high standards of service excellence and full compliance with contractual obligations, while identifying and capturing savings and improvements.Financial Management: Prepare and present monthly P&L statements, lead forecasting and budgeting activities, and develop action plans to enhance financial performance, ensuring cost-effective service delivery.People Management: Establish and lead a highly capable, diverse, and engaged workforce, driving employee engagement and retention strategies, and maintaining compliance with local and federal legislation.Safety Leadership: Develop and oversee risk control strategies, conduct regular safety inspections, and promote a strong culture of safety leadership, ensuring compliance with OHSE and food safety practices.Continuous Improvement: Proactively identify and pursue growth opportunities, collaborate with internal teams to develop client-specific strategies, and champion continuous improvement across people, systems, and processes.Compliance and Reporting: Track and report operational performance, ensuring transparency, compliance with contractual obligations, and continuous service improvement.Core Business Competencies include:Stakeholder ManagementLeadership & ManagementFinancial and Commercial PerformanceWorkplace Health, Safety and EnvironmentQuality & ComplianceDiversity and InclusionOperational ExcellenceGovernance & ComplianceWho are we looking for?
To be successful, you'll need:Australian Citizenship or full working rights in Australia are required.
You will also need to obtain a National Police Check if you do not have one dated within the last 6 months.Excellent communication, influencing, and facilitation skills; strategic mindset; continuous professional development.Success in outsourced contract management and B2B environments.Strong contractual, financial management and or commercial experience.Proven track record in developing profitable client relationships and identifying new business opportunities.Tertiary qualifications or equivalent industry experience in Facilities Management, Engineering, Technical Services, or Hospitality.Proven leadership, workplace training, and mentoring skillsWhy choose Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact.
With us, you belong in a company that allows you to act with purpose and thrive in your own way.
We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.At Sodexo,we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.We offer a competitive salary,many training, upskilling and development opportunities and an outstandingbenefits and recognition program
How to apply?
If you are interested in joining the Sodexo team and you meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.Unlock job insightsSalary match Number of applicants Skills matchFacilities Management & Outsourced Services 1,001-5,000 employeesSodexo in Australia employs a diverse workforce of over 4,000 employees.
We deliver a unique array of over 100 integrated services lines, including cleaning, catering, facilities management, aerodrome services, concierge, security, asset and building maintenance and hospitality services in the following segments: Corporate Strategic Accounts and Energy & Resources, both on and offshore.Sodexo in Australia employs a diverse workforce of over 4,000 employees.
We deliver a unique array of over 100 integrated services lines, including cleaning, catering, facilities management, aerodrome services, concierge, security, asset and building maintenance and hospitality services in the following segments: Corporate Strategic Accounts and Energy & Resources, both on and offshore.Perks and benefits Competitive salaries Casual and Full-Time Jobs Specialised training, upskilling and development Uniforms, PPE, meals and accommodation provided Benefits & Recognition Referral incentives with up to$4000 reward Ability to work across various sites Enjoy modern camp and wellness facilitiesTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
Find all the information and tips you need on career advice.
#J-18808-Ljbffr