Case Manager Level 2

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**CTP Case Manager**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what's right

**Are you looking for an organisation that has a high level of Integrity and professionalism?**

As a CTP Case Manager you will be building effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, and reviewing treatment requests and organising investigations into claims with a focus on proactive claims management.

**You'll be responsible for**:

- Manage your own CTP claims portfolio from lodgement to finalisation
- Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
- Assess claims for reasonable and necessary treatment and rehabilitation requirements.
- Assess and manage injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports.
- Review treatment requests and organise investigations into claims with a focus on proactive claims management
- Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation
- Attend conferences with counsel, expert witnesses, and lawyers

**Important to your success**:

- Proven para-legal personal injury experience (preferred)
- Insurance Claims experience, preferably within CTP / Personal Injury
- Qualifications in Law, Insurance, Medical, Allied Health or related disciplines
- Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in 'plain English' to customers
- Having a genuine customer focused approach
- Negotiation and conflict resolution skills
- Ability to work in a high-pressure environment
- Skills to manage a target driven case load

**What's on offer**
- Be part of a team that's open-minded, supportive, and genuinely focused on cusotmer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow and contribute thei unique perspectives to our collective sucess and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

**Job Level**:

- Entry Level

**Location**:

- Brisbane, QLD, AU, 4000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working