Case Manager Level 2

CASE MANAGER – PERSONAL INJURY – BRISBANE, QUEENSLAND

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

CTP Case Manager | QLD – Brisbane

•  Put the customer at the heart of everything you do
• Feel empowered to make a positive impact
• Be trusted to do what's right

About the role 

• Manage your own CTP claims portfolio from lodgement to finalisation
• Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
• Assess claims for reasonable and necessary treatment and rehabilitation requirements.
• Assess and manage injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports.
• Review treatment requests and organise investigations into claims with a focus on proactive claims management
• Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation
• Attend conferences with counsel, expert witnesses, and lawyers

About you

• Proven para-legal personal injury experience (preferred)
• Insurance Claims experience, preferably within CTP / Personal Injury
• Qualifications in Law, Insurance, Medical, Allied Health or related disciplines
• Demonstrated ability to interpret and apply legislation
• Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in 'plain English' to customers
• Having a genuine customer focused approach
• Negotiation and conflict resolution skills
• Ability to work in a high-pressure environment
• Skills to manage a target driven case load
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.