Business Support Advisor

**$47 - $51 per hour + 11.5% Superannuation**:

- **Part Time - 4 days**:

- **New position based at our Nunawading Office**

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and IntegrityLong Term Financial Sustainability

**The role**:
Are you passionate about helping businesses thrive?

The Business Support Advisor will be the first point of contact for local businesses connecting with Council. They will guide new and existing businesses through the business permit process, gathering insights from various Council departments to provide businesses with the support they need to start up or grow.

They will also contribute to exciting projects and initiatives that drive innovation, investment, and continuous improvement across the business community, positioning Whitehorse City Council as a business-friendly council with a thriving local economy.

**About you**:
To be considered for this position you will have:

- Experience, knowledge and appreciation of the operational needs and challenges of business, particularly small and medium enterprises.
- Previous experience in a customer service, regulatory, or business support role, ideally within local government or similar setting.
- Strong customer service focus, with a focus on exceeding customer expectations and monitoring outcomes to facilitate continuous improvements initiatives and providing an exemplary customer experience with Council.
- Demonstrated experience maintaining productive working relationships with a diverse range of stakeholders, including local businesses, business associations, Industry and Government.Strong organisational and project/program management skills with the ability to manage multiple initiatives, monitor outcomes and provide data-driven recommendations for improvement.

**In return, we will offer**:
**The ability to make a difference -**Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

**Great working conditions**- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

**An extensive Health and Wellbeing offering**- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

**Transformation**:

- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

**Reward & Recognition -**extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

**Further Information**:
Further information is available from Dani Ahimastos on 9262 6563 or Erica Hardie on 8873 9129. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 5 June 2025.

**Come and join the transformation**
- Download the Position Description: _

Business Support Advisor
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.ABOUT US
The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehor