Business Support Advisor

Join to apply for the Business Support Advisor role at Conduent

18 hours ago Be among the first 25 applicants

Join to apply for the Business Support Advisor role at Conduent

Get AI-powered advice on this job and more exclusive features.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About Conduent Victoria Ticketing System (CVTS)

Through our dedicated colleagues, CVTS delivers world class ticketing services and solutions – creating exceptional outcomes for our client and the community who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are seeking a part-time Business Support Advisor to join our Melbourne-based Service Support team. This role is responsible for providing frontline technical assistance to customers, resolving basic issues, and ensuring exceptional customer experience. The successful candidate will act as the primary point of contact for inquiries, troubleshoot technical problems, and escalate complex matters to Level 2 Support when required.

Key Responsibilities

• Customer Support: Serve as the first point of contact for customer inquiries via email, phone, and chat. Deliver accurate, timely, and professional assistance while maintaining a high standard of customer service.
• Technical Troubleshooting: Diagnose and resolve basic technical issues, including system navigation, account setup, and password resets, using established guidelines and resources.
• Incident Management: Accurately document all customer interactions and resolutions in the ticketing system. Prioritize and manage support tickets in line with service level agreements (SLAs) and escalate complex cases to Level 2 Support as necessary.
• Customer Relationship Management: Build and maintain positive relationships with customers by providing clear communication and regular updates on issue status.
• Knowledge Management: Contribute to the development and maintenance of knowledge base resources, including FAQs and troubleshooting guides, to support efficient problem resolution.
  
  

Qualifications And Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Basic technical knowledge and a willingness to learn.
• A customer-focused approach with professionalism and empathy.
  
  

What We Offer

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on customer experience.
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.Seniority level

• Seniority levelEntry level

Employment type

• Employment typePart-time

Job function

• Job functionConsulting, Information Technology, and Sales
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Conduent by 2x

Get notified about new Business Consultant jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 weeks ago

Forest Hill, Victoria, Australia 2 weeks ago

Business Process Analyst - 12-month Contract

Southbank, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 19 hours ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

*Business Strategy Consultant / Manager & Senior Manager - Sydney and Melbourne*

Melbourne, Victoria, Australia 10 months ago

Melbourne, Victoria, Australia 2 weeks ago

Senior Consultant | Strategy & Business Design

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Management Consultant | Process Excellence

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Lead Business Analyst – Program Level (Contract)

Melbourne, Victoria, Australia 2 days ago

Business Analyst - Strategy & Transformation

Melbourne, Victoria, Australia 2 weeks ago

Senior Consultant - Banking Strategy & Operations

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---