Canberra - Front Office Manager

Front Office | Listed 24 January

Rydges Canberra - Front Office Manager

Location
- ACTWork type
- Full timeBrand
- Rydges- About EVT- When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.- About Rydges- Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.- About Rydges Canberra- Take charge of your career with Rydges Canberra. Where heritage charm meets modern local hospitality in the heart of this capital city, modern, this hotel's generous-sized rooms and stylish surroundings bring a dynamic and refreshing atmosphere to the everyday. The capital's calling, are you answering?- About the role- Be guest obsessed and passionate about team development, Guest loyalty and have an eye for the little things.
- Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
- Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments
- Lead the team by example with impeccable grooming and presentation.
- Have a passion for creating exceptional experiences for our guests.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Benefits & perks- At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels - Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ's largest and most diverse experiences company.
- Skills & experience- Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
- Be deadline driven and ensure the highest standards within your department.
- Have Full working rights in Australia.
- Have previous experience as a Front Office Manager or Assistant Front office manager/Senior Duty Manager within the hospitality industry.
- Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
- Enjoy working a flexible roster including shift work, weekends, and public holidays.
- Have a sound understanding of Opera property management system or equivalent.
- Understanding emergency response procedures
- Have a working knowledge and understanding of legal compliance, SOP's, WHS, modern award framework and national employment standards.- Upload Your Resume- I agree to the terms and conditions