Digital Support Officer

1 week ago

Canberra, ACT, Australia Canberra Consulting Full time

**About us**
Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

**The Opportunity**
Our client is a large Diplomatic agency, with a focus on learning, centrally located in Canberra. This requirement is for a **Digital Support Officer - (APS6 equivalent)** to join the Digital Learning and Technical Support Section (LTS).

The Digital Support Officer will work under general direction to provide administrative support and advice for the department's learning management system, eLearning and other digital learning solutions. The role may also involve some general hardware/software technical support and troubleshooting to staff and across training facilities as required.

**Key responsibilities include**:

- Assist with the delivery and administration of digital learning solutions.
- Help manage the LTS Helpdesk including monitoring, trouble shooting and responding to support requests.
- Provide technical administrator support and advice to both business areas and general users of the department's learning management system.
- Support the other priorities and deliverables of the team and DAC more broadly.

**To be successful in this role, you will need**:

- Prior experience in a similar Government role, focused on Learning Management Systems (LMS)
- Have the appropriate Security Clearance

JO-2404-4501

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