Custody Operations

2 days ago

Sydney, New South Wales, Australia Jpmorganchase Full time

Impactful role leading a team of Client Facing staff, enforce risk controls, and strengthen key relationships both internally and with clients. You're tasked with guiding and developing your team, ensuring top-quality communication and regular performance assessments. This role demands robust leadership, sharp attention to detail, and superior communication skills.

**Responsibilities**:

- Develop and maintain a client service support model that ensures excellence across diverse custody clients, including asset managers, investment managers, superannuation funds, and global pension funds.
- Create a proactive client service model to deliver timely and accurate responses, acting as the first point of escalation for client issues.
- Establish a client support framework that encourages ongoing feedback, communication, and participation in client review and due diligence meetings.
- Utilise KPIs and metrics proactively for continuous process improvement and enhanced client service.
- Manage effective staff processes, including supervision, coaching, mentoring, and development, ensuring open communication through regular one-on-ones and periodic appraisals.
- Build strong relationships with internal business and client service teams, including Custody Product, Cash Product Sales, and Client Service Account Managers, as well as other global CFTs.
- Cultivate robust connections with internal processing and operations teams across Global Settlement, Trades Processing, Asset Servicing, Cash Processing, Fund Services, FX, Stock Loan, and Managed Funds.

**Required qualifications, capabilities, and skills**
- At least 10 years of operational experience with a custodian, fund administrator, fund manager, or similar, focusing on direct client interaction.
- Significant expertise in managing operations related to global equity and fixed income settlements, asset servicing, and cash and FX transactions.
- Proven background in managing or supervising team members, with a focus on fostering team growth and development.
- Strong experience in providing operational support specifically to Global Fund Managers and Australian Superannuation Funds.
- Exceptional attention to detail, ensuring precision in all aspects of client service and operational management.
- Excellent written and verbal communication skills, with a demonstrated ability to effectively support external financial services clients.
- A solid track record of utilising KPIs and metrics to drive continuous process improvements and enhance client service excellence.

**Preferred qualifications, capabilities, and skills**
- Previous experience at a Global Custodian
- Demonstrate a strong commitment to operational excellence, client satisfaction, and team leadership in the financial services sector.

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