Senior Custody Operations Manager

1 day ago

Sydney, New South Wales, Australia beBeeCustody Full time $150,000 - $180,000
Job Title: Custody Operations Leader

We are seeking a highly experienced and skilled individual to fill the role of Custody Operations Leader. This key position will be responsible for guiding a team of Client Facing staff to deliver exceptional client service and enforce risk controls.

This role demands robust leadership, sharp attention to detail, and superior communication skills. The successful candidate will be tasked with developing and maintaining a client service support model that ensures excellence across diverse custody clients, including asset managers, investment managers, superannuation funds, and global pension funds.

Key Responsibilities:

  • Develop and maintain a proactive client service model to deliver timely and accurate responses, acting as the first point of escalation for client issues.
  • Establish a client support framework that encourages ongoing feedback, communication, and participation in client review and due diligence meetings.
  • Utilise KPIs and metrics proactively for continuous process improvement and enhanced client service.
  • Manage effective staff processes, including supervision, coaching, mentoring, and development, ensuring open communication through regular one-on-ones and periodic appraisals.
  • Build strong relationships with internal business and client service teams, including Custody Product, Cash Product Sales, and Client Service Account Managers.
  • Cultivate robust connections with internal processing and operations teams across Global Settlement, Trades Processing, Asset Servicing, Cash Processing, Fund Services, FX, Stock Loan, and Managed Funds.

Required Skills and Qualifications:

  • At least 10 years of operational experience with a custodian, fund administrator, fund manager, or similar, focusing on direct client interaction.
  • Significant expertise in managing operations related to global equity and fixed income settlements, asset servicing, and cash and FX transactions.
  • Proven background in managing or supervising team members, with a focus on fostering team growth and development.
  • Strong experience in providing operational support specifically to Global Fund Managers and Australian Superannuation Funds.
  • Exceptional attention to detail, ensuring precision in all aspects of client service and operational management.
  • Excellent written and verbal communication skills, with a demonstrated ability to effectively support external financial services clients.
  • A solid track record of utilising KPIs and metrics to drive continuous process improvements and enhance client service excellence.

Desirable Skills and Qualifications:

  • Previous experience at a Global Custodian.
  • Demonstrate a strong commitment to operational excellence, client satisfaction, and team leadership in the financial services sector.

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