Investigations Coordinator

**Investigations Coordinator | Customer & Operations | Multiple Locations**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Meet expectations of service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators and service level agreements (SLA) and associated productivity targets.
- Provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.
- Ensure efficiencies of scale are used when determining the need for External and Expert investigations and reviewing of invoices to ensure adherence to instructions and NIU guidelines.
- Ensure adherence to all relevant legislation and investigation guidelines.
- Assist in maintaining processes and systems to comply with guidelines and achieving national consistency.

**About You**
- Capable of resolving complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
- Understanding of and exposure to insurance investigation processes.
- Knowledge of legal issues including the justice system and basic liability.
- Able to work collaboratively in a team environment.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About Our Culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustment and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Brisbane, QLD, AU, 4000

Melbourne, VIC, AU, 3000

Perth, WA, AU, 6000

Adelaide, SA, AU, 5000

Hobart, TAS, AU, 7000

Sydney, NSW, AU, 2000

Darwin, NT, AU, 0820

**Area of Expertise**:

- Finance & Accounting

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 71078

**Position Cluster**:

- Non-Executive