Team Leader Opportunities

Multiple positions available:

- Team Leader, Operations x 2
- Team Leader, Workforce Optimisation
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a number of new Team Leaders to join the Operations team based in Brisbane. The Operation business unit is responsible for the overall maintenance of members' superannuation accounts throughout their life with Australian Retirement Trust (ART).

As the **Team Leader, Operations**, you will lead, manage and be accountable for the day-to-day operations within the Operations business unit. This will see you take responsibility for leading your team to ensure service standards and expectations are met by engaging, motivating, and developing the team and ensuring that they have the capability, knowledge, skills and experience to deliver service to our customers.

You will also oversee the end-to-end provision and improvement of the services in your team, which also includes active workforce management, managing vendor relationships as required, risk and incident resolution and reporting and providing insights.

As the **Team Leader, Workforce Optimisation**, you will lead, manage and be accountable for maintaining and improving the fit-for-purpose methodology, frameworks, guiding principles, planning and execution of activities relating to workforce management, people capability and performance monitoring within the Operations business unit.

Leading a team of Specialists, you will empower teams to meet service standards and expectations, and ensure appropriate actions are taken when challenges to these standards and expectations are identified

These roles are available as a **permanent** opportunities.

We are flexible with location provide you can attend our **Brisbane** office at least once a week.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Knowledge and understanding of the superannuation industry, legislation, and regulations.
- Strong communication and interpersonal skills including the ability to effectively engage and develop positive working relationships with a wide range of stakeholders including Heads of, Managers, peer leaders, auditors, and front-line staff.
- Highly developed organisational mindset with experience in bringing teams together on a cultural journey.
- Proven ability to coach and mentor others.
- Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other business resources directly or indirectly as required.
- Proven ability to motivate staff, support and promote change and foster a positive, satisfying work environment.
- Strategic thinking capabilities and the ability to contribute to strategic visioning and planning.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps