Accounts Receivable Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Ambulance Victoria Full time

Accounts Receivable Customer Service Officer - 2 year Fixed Term - Full time/potential part time available - Doncaster location
At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of 'Outstanding emergency health care every time' to life.
These 2-year fixed-term opportunities are full time with potential part time available and is located at our Doncaster Headquarters.
About the role
Reporting to the Team Leader AR Customer Service, responsibilities of this position include, but are not limited to:

- Provide a high standard of customer service engagement identifying customers' needs
- Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload
- Maintain compliance, accuracy and confidentiality of records associated with customer account details
- Develop and foster constructive and effective working relationships within Financial Transaction Services Team and across the wider AV
- Undertake general administrative duties and other tasks

About you

**To be considered for this position you will possess**:

- Proven customer service skills with an ability meet performance call handling targets
- High degree of accuracy, attention to detail and quality control
- Strong verbal communication skills to engage professionally with internal and external customers
- Intermediate Microsoft office suite competence level including Word and Excel

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.
This position is graded at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

How to apply
- Cover letter outlining your experience and interest in the position
- Current Resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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