Case Manager Level 1

1 week ago

Adelaide, South Australia Allianz Full time

CASE MANAGER - PERSONAL INJURY - ADELAIDE, SA
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
We are currently seeking to recruit a Case Manager at an exciting time of growth for our business.
**About the Role**:

- Have quality conversations with our customers to explain the claims process and provide personalised support and guidance to assist with their recovery.
- Assess and manage injury needs of claimants, handle correspondence regarding CTP benefits, treatment and rehabilitation and analyse/interpret medical reports and other information.
- Collaborate with our customers, their legal representative, medical professionals, and rehabilitation providers to facilitate rehabilitation, return to work and recovery.
- Identify opportunities for process improvement and contribute to the development of best practices.
- Work with a team of passionate professionals committed to making a difference.

**About You**:

- Strong interpersonal and communication skills, with a customer-first approach
- Ability to work independently and as part of a collaborative team
- Meeting Key Results metrics, which are in line with overall business objectives
- Familiarity with MS Office Products
- Strong work ethic and time management skills
- Attention to detail and ability to interpret legislation
- Strong analytical skills

Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
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