Case Manager

**Position Description**:
**Title**:
Senior Case Manager

**Employment Type**:
Full Time

**Classification**:
Level 5: Social, Community, Home Care and Disability Services Industry Award 2010

**Division/Branch/Section**:
Community Programs

**Reporting to**:
Discipline Lead - Developmental Education

**Location**:
Central Hub - 70 Light Square, Adelaide

**Position Purpose**:
Providing holistic, personalised support and service coordination to help people living with ABI build life skills and better access community facilities and services. Case management services are funded through Trustees who manage compensation funds on behalf of people with acquired brain injury (ABI). Case Managers are also contracted by funding bodies for specific, short term, goal orientated interventions.

**Position Requirements**:
**Key Result Area 1: Service Delivery to individuals**:
**Objectives**:

- **To coordinate services and supports for people with ABI**:

- ** To provide options and alternatives to support the goals of the individual**:

- ** To support people with ABI to engage with mainstream services in their communities including health services, recreational options, employment and educational options**:

- ** To navigate complex service systems such as Housing, Centrelink, NDIS, Legal systems**:

- ** To support and liaise with families as appropriate**:

- ** To facilitate Case Conferences when required**:

- ** Ensure appropriate safeguarding reporting practices are upheld where risk to clients is indicated**

Position holder is successful when:

- Participants receive appropriate supports and services that meet their needs
- Participants are accessing services that they are eligible for
- Participants achieve their goals
- Participants experience an increased level of stability in their lives
- Critical/complex situations are managed in a proactive way

**Key Result Area 2: Stakeholder Engagement**:
**Objectives**:

- **To maintain high levels of accountability to the participant and the funding body in terms of both service delivery and reporting requirements**:

- ** To ensure liaison and communication between parties involved is maintained and appropriate in frequency and content**:

- ** To identify new stakeholders in service development planning, working with the management team on their engagement and input**:

- ** In collaboration with the Management Team, develop tools for communication with stakeholders for marketing and reporting purposes on the services provided**

Position holder is successful when:

- Participants & Funding bodies report satisfaction with the services received. Case management is effective and productive in achieving goals and objectives set
- Stakeholders are well informed of progress, issues and outcomes
- BISA progresses service development with appropriate levels of communication internally and externally for successful implementation and take-up
- Service communication and support materials are available for use as required

**Key Result Area 3: Compliance & Service Quality**:
**Objectives**:

- **Accurate and detailed case notes are maintained outlining participant goals, progress achieved, and actions required**:

- ** Time spent undertaking fee for service work is recorded accurately for billing purposes**:

- ** Ensure compliance with all legislative requirements including safeguarding practices**

Position holder is successful when:

- Case notes completed in a timely, factual manner
- Client records are maintained accurately and in a timely way to facilitate billing
- Safeguarding reporting occurs within legislated timeframes

**Key Result Area 4: Teamwork**:
**Objectives**:

- **Whilst not providing direct supervision, Senior Case Managers are expected to provide support, advice and guidance to less experienced members of the team with complex client situations**:

- ** To support the goals of Brain Injury SA by contributing to the objectives of the Strategic Plan**:

- ** Support other members of the Brain Injury SA team where required**

Position holder is successful when:

- Less experienced staff feel supported with complex matters and can seek guidance when needed
- They are involved in supporting the Brain Injury SA team with activities that fall outside of their own role
- Brain Injury SA's wider services are promoted to stakeholders
- Able to provide information and advice to colleagues on a range of issues utilising their experience and expertise

**Purpose and Values**:
**Organisational Engagement**:

- Actively support purpose and values of Brain Injury SA (BISA)
- Positively and constructively represent BISA to external contacts at all opportunities;
- Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times;
- Operate in line with BISA's policies and practices;
- Help ensure the health, safety and welfare of self and others working in the organisation; and follow reasonable direct