Specialised Banking Manager Trade Working Capital

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career.
- Showcase your strong customer service skills to support and grow trading businesses.
- Role is based in Melbourne supporting Metro and Regional & Agri Business Bank

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role**:
The Trade & Working Capital (TWC) team provides ongoing management of our existing customers for invoice and trade finance, working closely with our Bankers across multiple business segments (Metro Business, Agribusiness & Private Bank).

Working within the Trade & Working Capital team, the Specialised Banking Manager (Account Manager) is responsible for managing a multi-product portfolio (i.e. Invoice Finance & International Trade Finance). Focusing on the retention and growth of existing customer relationships. You will actively work with Bankers and Customers, being responsible for your own portfolio, engaging with customers to deliver the best NAB solutions to meet their needs. You will work to create a presence and high level Trade Working Capital product understanding and awareness within the organisation as well as the business marketplace whilst managing and ensuring customers payment risk, delivery risk and sanctions obligations are compliant and managed appropriately.

**As a Specialised Banking Manager, Account Manager you will**:

- Monitor TWC facilities to ensure the customer's needs are ongoingly met and facility limits are appropriate based on their cash flow requirements.
- Enhance the customer experience by providing excellent service through meeting existing customers and explaining the procedures and operation of TWC products and services.
- Ensure customer satisfaction is enhanced through relationship management, proactive calling and identifying opportunities to improve services and provide customer efficiencies.
- Working closely with the Business Banking Centre and Bankers.
- Active involvement in managing risk.
- Drive and deliver positive contribution to overall team engagement.

**What you will bring**
- Strong stakeholder engagement skills with the ability to influence at all levels
- Willingness to learn and develop your skills and actively engage with clients and bankers
- An understanding of financial metrics and understand of the supply chain
- You are comfortable to facilitate presentations to bankers and customers and are able to have a sound operating rhythm

It's your drive, tenacity and 'will to win together' that will stand you apart from the rest. We are committed to the effort, initiative and support required to help you realise your goals and aspirations.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

**More focus on you**

We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.