Account Manager National Broadcasters

Account Manager National Broadcasters - Broadcast Customer
1 Denison St, North Sydney NSW 2060, Australia Req #107
Monday, 12 May 2025
WHY BAI COMMUNICATIONS
It's an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people, support communities and advance economies.
A leading communications infrastructure provider, BAI operates an extensive broadcast network across 751 sites, delivering fully managed television and radio services covering 99% of the Australian population. In times of crisis, such as natural disasters, national broadcasters rely on BAI to maintain their communications with the public, and emergency services trust us to keep them connected and informed.
With the acceleration of 5G technology, BAI leverages its global experience to enable ubiquitous coverage in buildings, tunnels, stadiums and other congested hard to cover areas, as well as contributing to the creation of smart precincts.
LET'S EXPLORE THE ROLE
Lead the organisation in providing outstanding service delivery to the ABC and SBS to achieve and maintain high levels of client satisfaction. Protect current revenue and find new growth revenue for the portfolio of our broadcast customers, to meet and exceed agreed revenue, growth, and renewal targets.
Key Responsibilities:
Develop strong customer relationships across both the ABC and SBS accounts
Drive the activity and focus within BAI to deliver on customer outcomes and exceed customer expectations
Support the team's goals through strategic account planning
Achieve and maintain a high level of customer satisfaction that protects existing business
Forecast revenue and manage pipeline activity in Salesforce
Actively seek out new growth opportunities with the ABC and SBS
Achieve renewals sales targets where appropriate
Develop partnerships and relationships across the ABC and SBS, demonstrating depth of understanding of customer's needs and challenges
Act as the customer advocate internally to ensure customer needs are satisfied
Develop a strong working relationship with the ABC and SBS customer service managers
Manage relationship management systems by providing administrative expertise
Facilitate relationships between BAI and other departments within the ABC and SBS
Liaise and coordinate activities between internal business units
Maintain close engagement with the SMC to understand ABC and SBS's pain points with service management and fault restoration
Represent BAI's products and services to the customer with confidence and credibility
Ensure BAI's offerings and products meet customer requirements and are delivered on time to agreed quality over the service life
Assist and coordinate implementation of complex contractual negotiations
Support the development, integration and onboarding of new customer tools and systems
Develop the appropriate internal systems and communication to coordinate activity nationally and regionally
Attend relevant conferences and seminars to develop professional skills and to network within the industry
Support government engagement in relation to Future of broadcast platform initiatives & activities
LET'S HEAR ABOUT YOU
Excellent relationship building skills at all levels of the organisation
Strong background in financial, commercial, legal and property related principles will stand you in good stead
Demonstrated verbal and written communications skills
Strong understanding of CAPEX, OPEX and commercial fee development
Business/Commerce/Engineering Bachelors' Degree from an accredited university
BENEFITS & CULTURE
At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.
We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.
Some of the reasons you should consider working with us include:
Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)
A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
Rewarding high performance through a Performance Recognition Scheme and peer recognition program
Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product
BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment (at) baicommunications.com.
Want to learn more? Hit apply now
#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople
Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.
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