Admissions & Enrolments Officer - Apprenticeships

1 week ago

Melbourne, Victoria, Australia Builders Academy Australia Full time

**About the Role**:
Are you passionate about helping people take the next step in their education? This is your chance to play a vital role within our Admissions & Enrolments Team, where you'll help guide students from registration to enrolment and support them throughout their educational journey.

As an Admissions & Enrolments Officer, you'll be at the forefront of our students' experience, ensuring a seamless enrolment process by reviewing documents, meeting compliance requirements, and offering ongoing support both pre
- and post-training. Your role will be crucial in helping students begin their exciting learning journey.

**What You'll Do**:

- Support students through every stage of the enrolment process.
- Ensure documentation and compliance requirements are met.
- Regularly communicate with students, making sure they feel informed and supported.
- Use your attention to detail to maintain accurate records within our student management systems.
- Thrive in a fast-paced environment, meeting daily and weekly KPIs and contributing to a collaborative team dynamic.

**About You**:
If you're a people person with a passion for customer service and an eye for detail, this role is perfect for you. You'll need:

- Excellent communication skills and a 'can-do' attitude.
- Experience in customer service and administration, with the ability to work independently and within a team.
- Strong organisational skills, especially when working under pressure or meeting deadlines.
- Confidence using student data systems like VETtrak.
- Our team members work varied hours therefore availability between 8:30 am - 6:00 pm Monday to Friday may be required.

**Why You'll Love Working with Us**:
At Builders Academy Australia (BAA), we are more than just a training provider - we're a community. As a multi-award-winning organisation in the building and construction industry, we take pride in shaping the futures of our students and our people. Here's why joining our team is the right choice:

- ** Award-Winning Excellence**: 2021 Victorian Small Training Provider of the Year and 2020 Australian Small Training Provider of the Year.
- ** Commitment to Growth**: Be part of a team that's growing and evolving in exciting ways.
- ** Supportive Culture**: We value our employees, offering a stable, rewarding environment with plenty of room for growth.
- ** Make an Impact**: Lead change and help shape the next generation of builders.

**Who We Are**:
Builders Academy Australia (BAA) and City-Wide Building and Training Services (CWBTS) are dynamic Registered Training Organisations (RTOs) focused on delivering high-quality training in building and construction. Part of UP Education, a leading dual-sector education group with 40+ campuses across Australia and New Zealand, we're proud to be a driving force in the education and construction industries. Our strong industry connections mean we deliver the most relevant and up-to-date training available.

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.**

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