Consumer Liaison Advisor

4 days ago

Brisbane, Queensland, Australia Queensland Health Full time

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
Provide a consumer feedback management service for Princess Alexandra Hospital, in accordance with Metro South Health Service Partnering with Consumer governance and local consumer feedback procedures. This includes:

- Maintain consumer feedback management system that includes partnership with patients and carers.
- Ensuring processes are in place to support the workforce to recognise and report consumer feedback.
- Provide feedback to the workforce on the analysis of reported complaints and compliments.
- Ensuring systems are in place to implement improvements in response to consumer feedback.
- Ensuring the complaint management system is governed appropriately.

Our ICARE2 values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 Health Employment Directive No. 12/21and Queensland Health Human Resources Policy B70.

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