Customer Relations Specialist

1 week ago

Brisbane, Queensland, Australia Stockland Full time

**The Opportunity**

We are currently seeking a Customer Relations Specialist to join our team in Queensland on a 6 month fixed term basis. In this exciting role you have the autonomy to manage your own projects, customers and stakeholders on the ground. Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the same time enhancing Stockland's competitive position and brand.

**About the Role**
- Build and maintain relationships with customers and other stakeholders in a way that delivers exceptional service
- Constantly improve Stockland's ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
- Manage customer and stakeholder feedback cycle (from deposit, after sales, after settlement, after completion) to determine the level of satisfaction and enhance our service delivery
- Manage construction and community milestone updates
- Schedule, coordinate and attend customer inspections
- Coordinate and manage events such as walk your lot events and customer information sessions
- Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities

**About You**
- Significant experience building and maintaining customer relationships
- Ideally experienced within the real estate, construction, or development industry
- A customer focus is what drives you - you truly understand delivering outstanding service
- Experience working with a number of key stakeholders to resolve business and customer issues
- Experience working with complex and sensitive information with an eye for detail
- Driver's licence essential

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

As part of the recruitment process, you may need to undergo a pre-employment medical assessment to assess your ability to perform the requirements of the role.

  • Customer Relations Specialist Position

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $70,560 - $88,200

    This is an exciting opportunity to join our team as a specialist in customer relations.Your Key ResponsibilitiesManage a diverse caseload, supporting escalations through to completionProvide exceptional service to customers through various channels of supportLiaise with internal leaders to reach an outcomeYou will work closely with our team to deliver...

  • Customer Relations Specialist

    4 days ago

    Brisbane, Queensland, Australia Stockland Full time

    **Join an organisation committed to creating spaces where communities thrive**:- **Embrace a collaborative and business partnering approach to your work**:- **12-month contract, full-time****The Opportunity**We are currently seeking a Customer Relations Specialist to join our team in an exciting role which will give you the autonomy to manage your own...

  • Technical Customer Relations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    About the Job">We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations.This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to...

  • Customer Relations Specialist

    1 week ago

    Brisbane, Queensland, Australia Insurance Australia Group Full time

    **Permanent Opportunity**:- **Sydney / Melbourne / Brisbane / Perth**:- **Competitve Salary, 13% Super, Bonus Opportunities, Flexible Working**At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it...

  • Employee Relations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeSpecialist Full time $95,100 - $143,864

    Employee Relations SpecialistWe are seeking a highly skilled and experienced employee relations specialist to join our team.This is a key role that involves managing employee relations claims and advocating on behalf of employees in Fair Work Commission conferences.The successful candidate will be responsible for conducting workplace investigations,...

  • Employee Relations Specialist

    3 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewJoin to apply for theEmployee Relations Specialistrole atQueensland Government.Exciting opportunity to become a member of the Employee Relations team, where you will offer expert advice to senior managers and clients of TAFE Queensland regarding workforce relations issues.About TAFE QueenslandTAFE Queensland is proud to be the largest and most...

  • Donor Relations Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Archdiocese Of Brisbane Full time

    Join to apply for the Donor Relations Specialist role at Archdiocese of Brisbane2 days ago Be among the first 25 applicants Join to apply for the Donor Relations Specialist role at Archdiocese of Brisbane Catholic Archdiocese of Brisbane - Catholic Foundation Brisbane, QLDFull-Time Monday to Friday 37.5 hour week Are you passionate about building meaningful...

  • Client Relations Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeClientRelations Full time $110,000 - $130,000

    Our company is seeking a Client Relations Specialist to join our team in a dynamic role that requires strong communication skills and attention to detail.Focusing on client satisfaction, this individual will be responsible for managing client relations, communications, and new client onboarding with efficiency and timeliness.Key Responsibilities:Foster...

  • Employee Relations Specialist

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewJoin to apply for the Employee Relations Specialist role at Queensland Government.Exciting opportunity to become a member of the Employee Relations team, where you will offer expert advice to senior managers and clients of TAFE Queensland regarding workforce relations issues.About TAFE QueenslandTAFE Queensland is proud to be the largest and most...

  • Employee Relations Specialist

    7 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewJoin to apply for the Employee Relations Specialist role at Queensland Government.Exciting opportunity to become a member of the Employee Relations team, where you will offer expert advice to senior managers and clients of TAFE Queensland regarding workforce relations issues.About TAFE QueenslandTAFE Queensland is proud to be the largest and most...